Front Desk Early Afternoon

Excel Fitness is a rapidly growing Planet Fitness franchise group headquartered in Austin, Texas. Since its inception in 2016 with just 16 locations, Excel Fitness has expanded to over 90 clubs across six states including Texas, North Carolina, Oklahoma, and Arkansas. The company operates in vibrant markets such as Austin, Dallas, Raleigh, Tulsa, and Northwest Arkansas, continuously opening new clubs each year to bring high-quality fitness experiences to more communities. Excel Fitness prides itself not only on growth but on building lasting careers for its employees by offering advancement opportunities within the company. Many of their senior managers started as front desk team members and progressed to managerial roles, reflecting a strong culture of internal development and promotion. For instance, general managers earn base salaries starting at $42,000, regional managers overseeing 5-10 locations start at $60,000, and regional directors responsible for multiple locations earn over $100,000 annually.

At Excel Fitness, the frontline positions such as Team Players — their term for employees — are crucial in delivering a positive member experience. The front desk role demands exceptional customer service and maintaining high standards of cleanliness throughout the fitness club. This position involves key responsibilities such as welcoming members and prospective customers, facilitating membership account management, answering inquiries professionally, and elevating concerns to management when needed. In addition, team members are responsible for performing detailed cleaning duties throughout the facility to ensure a safe and sanitary environment for all members. With a commitment to health and safety, especially in the context of COVID-19, Excel Fitness implements strict cleaning protocols including enhanced sanitation measures and mask mandates for both staff and members. This dedication ensures a clean and welcoming atmosphere that supports members’ wellness goals.

Joining Excel Fitness as a Team Player offers more than just a job; it provides an opportunity to grow within a dynamic company that values positive attitudes, reliability, and a passion for customer service. Employees benefit from a supportive workplace culture and comprehensive benefits packages which include free Planet Fitness Black Card Memberships, paid time off, parental leave, health insurance options, and financial wellness benefits. The company fosters an environment where high standards of service meet operational excellence, and where your efforts contribute directly to member satisfaction and overall club success. If you are someone who thrives in a customer-focused setting, enjoys being active, and takes pride in maintaining a clean, safe environment, a role at Excel Fitness could be a rewarding step in your professional journey.