Front Desk Customer Service Representative in Aviation - Part-Time

Aero Air is a people-centered aircraft service company known for its mission-driven approach to aviation support and service. As a premier organization in the aerospace industry, Aero Air prides itself not only on the high-quality aircraft services it provides but also on fostering a supportive and collaborative environment where team members are valued and treated like family. With a commitment to making a difference both locally and globally, Aero Air employs dedicated professionals who are passionate about their careers and motivated by a purpose greater than the tasks they perform. The company’s culture revolves around teamwork, respect, and a shared mission to serve aviation clients with excellence and integrity.

Located in Hillsboro, Oregon, Aero Air is inviting applications for a Part-Time Front Desk Customer Service Representative position. This role is essential in delivering a high standard of customer service to clients, visitors, vendors, and employees of Aero Air. The position operates within a 365-day work environment, requiring flexibility and a commitment to a specific schedule that includes evenings, weekends, and holidays. The Front Desk Customer Service Representative acts as the primary point of contact for anyone entering the facility, managing reception duties, handling communications, and supporting a variety of operational tasks that keep Aero Air running efficiently.

This role demands a professional with an approachable and friendly demeanor who can multitask effectively, solve problems with poise, and communicate clearly in person, over the phone, and via email. Responsibilities include greeting and escorting visitors, managing multi-line phone systems, processing mail and deliveries, booking accommodations, daily accounting of sales, and monitoring aircraft and service reports. The role also involves up-selling services and fuel, demonstrating a strong service orientation and the ability to build lasting customer relationships. The ideal candidate will have prior customer service experience, excellent organizational skills, and proficiency with Microsoft Office or related software. Physical requirements include the ability to stand, walk, and lift up to 15 pounds, along with the necessary vision and dexterity to perform daily tasks effectively.

Aero Air offers a range of benefits including paid sick leave accrual, an employee assistance program, and corporate discounts on travel, gym memberships, and more. This opportunity is perfect for someone who values working in a mission-driven company with a people-first approach and a family-like atmosphere. Individuals interested in applying should note the importance of reliable attendance, flexibility in work hours, a clean driving record, and the ability to pass a pre-employment drug screen and criminal history background check. Aero Air is an equal opportunity employer committed to inclusion and providing reasonable accommodations for applicants with disabilities.