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Front Desk Customer Service Representative in Aviation - Part-Time
Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
Paid sick leave accrual
Employee assistance program
Corporate discount program
Travel Discounts
Gym memberships
Job Description
Aero Air is a people-centered aircraft service company known for its mission-driven approach to aviation support and service. As a premier organization in the aerospace industry, Aero Air prides itself not only on the high-quality aircraft services it provides but also on fostering a supportive and collaborative environment where team members are valued and treated like family. With a commitment to making a difference both locally and globally, Aero Air employs dedicated professionals who are passionate about their careers and motivated by a purpose greater than the tasks they perform. The company’s culture revolves around teamwork, respect, and a shared... Show More
Job Requirements
- High school diploma or equivalent
- at least two years related experience required
- prior customer service experience
- valid U.S./state issued driver’s license with clean driving record
- successful completion and favorable results of pre-employment drug screen and criminal history background check
- ability to work a specific schedule including Saturday-Sunday 1:30-7:00 p.m., Monday-Wednesday 4:00-8:00 p.m. including holidays
- ability to stand, walk, bend, kneel, stoop, crouch throughout the day
- ability to lift up to 15 pounds
- finger dexterity and hand strength required
- specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- professional appearance with friendly, accommodating, flexible, and positive demeanor
- impeccable follow through with ability to multi-task and problem solve
Job Qualifications
- High school diploma or equivalent
- at least two years related experience required
- prior customer service experience
- excellent phone etiquette and listening skills
- excellent interpersonal communication skills in person, on phone, and written correspondences
- ability to demonstrate poise, tact, and professionalism with employees, vendors, and community
- service-oriented with ability to build productive professional relationships
- excellent organizational skills and attention to detail
- demonstrated proficiency with Microsoft Office Suite or related software
- ability to work flexible schedule including evenings, weekends, and holidays
Job Duties
- Greets clients, visitors, vendors, and employees at the front reception desk
- determines the purpose of their visit and directs or escorts them to the appropriate location
- answers, screens, and directs phone calls to staff, utilizing a multi-line phone system with numerous extensions
- receives mail, documents, packages, and courier deliveries and distributes them
- books hotel accommodations and processes on-site car rentals and reservations
- performs daily accounting of sales
- up-selling of services and fuel
- performs daily tracking reports of aircraft, fuel, and services
- builds and maintains professional customer relationships via phone, email, and personal interactions
- maintains reliable, regular, punctual, and predictable attendance
- adheres to all Aero Air policies and standards of conduct
- other duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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