Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
prescription
Paid Maternity Leave
paid paternity leave
401k with match
Paid Time Off
Tuition Assistance
Life insurance
long term disability
short term disability
flexible spending for healthcare
Dependent Care
Commuter expenses
Job Description
Fresenius Medical Care is a globally recognized leader in providing innovative and comprehensive dialysis services. With a firm commitment to improving the quality of life for patients with chronic kidney failure, Fresenius Medical Care operates a vast network of facilities, including surgery centers dedicated to delivering high-quality care. This particular position is located in the Mishawaka, IN surgery center, which is part of this expansive network. The center adheres to the highest standards in medical care and patient service, offering a supportive work environment focused on teamwork, operational excellence, and compassionate patient interactions.
This full-time Front Desk Coordinator role is essential for ensuring the smooth operation of the surgery center's patient services. The position operates during regular weekday hours, Monday through Friday from 7:30 am to 4:00 pm, without the need for evening, weekend, or major holiday shifts, providing a consistent and predictable work schedule. The coordinator serves as the initial point of contact for patients, playing a key role in facilitating admissions and scheduling while maintaining a welcoming atmosphere. Core responsibilities include checking patients in and out, confirming appointments, scheduling procedures and transportation, verifying insurance details, and managing electronic medical records using EMR systems such as Nextgen and Luma. While prior experience with these specific EMR systems is not a strict requirement, familiarity with electronic medical records is necessary to ensure accuracy and efficiency.
Beyond routine clerical duties, the patient services coordinator must ensure all pre-procedure documentation and communication are completed accurately, assist with patient transportation when necessary, and maintain stringent confidentiality and security of medical and financial records. The role also involves collaboration with multiple internal teams and external parties to guarantee proper communication of appointment changes and insurance details. Attention to detail, strong organizational skills, and excellent verbal and written communication abilities are critical to successfully managing the volume and complexity of patient interactions and administrative responsibilities.
The surgery center offers competitive compensation complemented with quarterly bonus opportunities that reward performance and dedication. Additionally, Fresenius Medical Care provides a robust benefits package designed to support employees’ health, well-being, and financial security. Included are medical, dental, vision, and prescription coverage, paid maternity and paternity leave, a 401K plan with matching contributions, paid time off, tuition assistance, life insurance, short and long-term disability plans, and flexible spending accounts for healthcare, dependent care, and commuter expenses. This comprehensive benefits offering reflects the organization's commitment to investing in its workforce, making this an attractive employment opportunity for candidates seeking stability and career growth within a respected healthcare provider.
In this critical front desk role, the coordinator significantly contributes to the overall patient experience, acting as a liaison between patients, clinical staff, and administration. The position is ideal for motivated individuals with some medical office experience, strong multitasking ability, and a proactive approach to handling a dynamic workload. Fresenius Medical Care’s supportive environment fosters professional development and values the contributions of every employee in delivering safe, patient-centered care.
This full-time Front Desk Coordinator role is essential for ensuring the smooth operation of the surgery center's patient services. The position operates during regular weekday hours, Monday through Friday from 7:30 am to 4:00 pm, without the need for evening, weekend, or major holiday shifts, providing a consistent and predictable work schedule. The coordinator serves as the initial point of contact for patients, playing a key role in facilitating admissions and scheduling while maintaining a welcoming atmosphere. Core responsibilities include checking patients in and out, confirming appointments, scheduling procedures and transportation, verifying insurance details, and managing electronic medical records using EMR systems such as Nextgen and Luma. While prior experience with these specific EMR systems is not a strict requirement, familiarity with electronic medical records is necessary to ensure accuracy and efficiency.
Beyond routine clerical duties, the patient services coordinator must ensure all pre-procedure documentation and communication are completed accurately, assist with patient transportation when necessary, and maintain stringent confidentiality and security of medical and financial records. The role also involves collaboration with multiple internal teams and external parties to guarantee proper communication of appointment changes and insurance details. Attention to detail, strong organizational skills, and excellent verbal and written communication abilities are critical to successfully managing the volume and complexity of patient interactions and administrative responsibilities.
The surgery center offers competitive compensation complemented with quarterly bonus opportunities that reward performance and dedication. Additionally, Fresenius Medical Care provides a robust benefits package designed to support employees’ health, well-being, and financial security. Included are medical, dental, vision, and prescription coverage, paid maternity and paternity leave, a 401K plan with matching contributions, paid time off, tuition assistance, life insurance, short and long-term disability plans, and flexible spending accounts for healthcare, dependent care, and commuter expenses. This comprehensive benefits offering reflects the organization's commitment to investing in its workforce, making this an attractive employment opportunity for candidates seeking stability and career growth within a respected healthcare provider.
In this critical front desk role, the coordinator significantly contributes to the overall patient experience, acting as a liaison between patients, clinical staff, and administration. The position is ideal for motivated individuals with some medical office experience, strong multitasking ability, and a proactive approach to handling a dynamic workload. Fresenius Medical Care’s supportive environment fosters professional development and values the contributions of every employee in delivering safe, patient-centered care.
Job Requirements
- High school diploma or GED required
- 1-2 years related experience preferably in a medical setting with insurance billing
- proficiency in computer use and software including Microsoft Office
- strong communication skills both verbal and written
- ability to handle multiple tasks simultaneously
- ability to adapt to supporting software applications
- willingness to work Monday through Friday 7:30 am to 4:00 pm without evenings, weekends, or holidays
Job Qualifications
- High school diploma or GED
- associate degree or higher preferred
- 1-2 years related experience preferably in a medical setting with insurance billing
- proficient in computer use and related software such as Microsoft Office
- excellent verbal and written communication skills
- ability to multitask effectively
- adaptability to new software applications
Job Duties
- Schedule and input all appointments in the scheduling module in a timely and efficient manner
- assure all pre-procedure and preoperative activities are scheduled or completed
- manage patient cancellations and center cancellations according to center scheduling parameters
- print patient schedules and pull patient charts daily
- facilitate the admission process by professionally greeting patients and visitors and obtain patient identification and insurance information to initiate admissions
- assemble and maintain patient medical and financial records securely and confidentially
- complete front-end billing procedures ensuring accurate information entry into registration modules
- perform insurance verification and handle prior authorizations as required by payors
- assist with patient transportation following Company Transportation Policy
- ensure appropriate signatures on all necessary charts and admission data per FMCNA policies
- accurately scan and file documents within 24 hours of visits including physician reports
- communicate changes regarding procedures and insurance to internal parties and update patient records promptly
- perform daily encounter checks to assure reporting accuracy
- coordinate collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policies
- assure documentation of medical record release logs
- provide information for research or studies involving patient care per policy
- oversee office materials including inventory shipments and deliveries
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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