Front Desk Coordinator (Receptionist)

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

collaborative work environment

supportive team culture

Job Description

LEARN DC is a mission-driven charter school dedicated to providing a high-quality education to a diverse student population in the Washington D.C. area. As a growing institution, LEARN DC focuses on fostering an inclusive and supportive learning environment that values collaboration, family engagement, and community partnerships. The school is committed to academic excellence and holistic development, ensuring that every student is given the tools and support needed to succeed both academically and socially. LEARN DC's vision centers around creating a vibrant educational community where students, staff, and families work together to achieve shared goals and build a brighter future.

The Front Desk Coordinator role at LEARN DC is essential to maintaining this positive, welcoming, and organized school environment. Serving as the first point of contact for students, families, staff, and visitors, the Front Desk Coordinator plays a critical role in ensuring smooth daily operations and upholding school safety protocols. This professional must be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced school setting. Strong communication skills and a warm, professional demeanor are vital, as the coordinator creates a positive first impression and fosters a friendly atmosphere.

In this role, the Front Desk Coordinator manages front office operations including greeting visitors, answering phone calls, managing calendars for school leaders, scheduling appointments, and coordinating logistics for school events. The coordinator also supports administrative functions such as data entry, filing, enrollment assistance, and document management, collaborating closely with the administrative team and the Operations Manager to ensure efficiency and organization throughout the school. This position is a great opportunity for someone with experience in administrative or customer service roles, preferably within an educational setting, who is committed to contributing meaningfully to the school community. LEARN DC offers a collaborative and supportive work environment with strong partnerships between families and staff, making it an engaging place to grow professionally while making a significant impact on students' daily experiences.

Job Requirements

High school diploma
1-3 years of experience in receptionist, administrative, or customer service role
strong communication skills
excellent organizational skills
ability to multitask and prioritize
proficiency in Google Workspace or Microsoft Office
commitment to confidentiality and professionalism

Job Qualifications

High school diploma required
associate's or bachelor's degree preferred
1-3 years of experience in a receptionist, administrative, or customer service role (school setting preferred)
strong communication and interpersonal skills
excellent organizational skills and attention to detail
ability to manage multiple tasks and prioritize effectively
proficiency in Google Workspace and/or Microsoft Office
commitment to maintaining confidentiality and professionalism
experience working in a school or educational setting preferred
familiarity with student information systems or enrollment platforms preferred
experience supporting compliance-related documentation (e.g., enrollment, records) preferred

Job Duties

Greet and assist students, families, staff, and visitors in a warm, professional manner
ensure all visitors follow school safety protocols, including sign-in procedures
serve as the face of LEARN DC, creating a welcoming and organized front office environment
answer and direct incoming phone calls promptly and professionally
take accurate messages and respond to general inquiries
monitor and respond to general school email accounts as needed
manage calendars for school leaders and shared spaces (e.g., conference rooms)
schedule meetings, appointments, and family conferences
coordinate logistics for internal meetings and school events
maintain a clean, organized, and well-stocked reception area
manage incoming and outgoing mail, packages, and deliveries
support office systems to ensure efficiency and organization
assist with data entry, filing, and document management
support enrollment and registration processes as needed
collaborate with the Operations Manager and administrative team on school-wide tasks
provide additional administrative support to staff and leadership as assigned