Front Desk Coordinator I

GI Alliance is a leading medical practice dedicated to providing exceptional healthcare services with a strong focus on gastroenterology. The organization prides itself on fostering a collaborative and inclusive work environment that values diversity, equity, and respect for all physicians, staff, and patients. GI Alliance operates multiple healthcare facilities and clinics, employing a dedicated team of healthcare professionals committed to delivering high-quality patient care through a patient-centered approach. As a reputable healthcare provider, GI Alliance emphasizes adherence to clinic policies, implementation of the latest medical technologies, and continuous improvement in service delivery to meet the needs of their diverse patient population.

The Front Desk Coordinator I role at GI Alliance is a critical position responsible for managing the smooth operation of the front office and serving as the initial point of contact for patients and visitors. This role involves performing a broad range of clerical and administrative duties to support office managers and healthcare providers. Responsibilities include answering high-volume telephone calls with professionalism, accurately scheduling patient appointments and procedures, and managing patient check-in and check-out processes. The coordinator must ensure all patient information and registration forms are complete and accurate, collect and reconcile patient and insurance payments daily, and verify account balances while providing necessary information to patients regarding outstanding balances.

This position also requires maintaining and organizing patient charts within the Electronic Medical Records (EMR) system, preparing charts in advance, scanning relevant documents, and transcribing correspondence as needed. The Front Desk Coordinator I plays a pivotal role in maintaining the efficiency and organization of the front office, including inventory management of office supplies. Confidentiality is paramount, as the duties require managing sensitive patient data and ensuring compliance with healthcare privacy standards.

The ideal candidate will have a minimum of two years of experience working in a medical office environment, particularly with front office or scheduling responsibilities. Proficiency in computer programs and applications, such as Microsoft Excel, PowerPoint, email, and other office software, is essential. The role demands excellent communication skills, both verbal and written, and the ability to learn new computer systems quickly. Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously while maintaining a calm and professional demeanor are critical to success in this position.

GI Alliance values employees who demonstrate flexibility in responding to changing demands and the ability to prioritize tasks effectively. This is an entry-level to intermediate role suitable for candidates who meet the basic job requirements but might require additional supervision. The company maintains high standards for professionalism, operational excellence, and team collaboration, ensuring that every staff member contributes positively to the patient experience and overall healthcare delivery.

Employment with GI Alliance is contingent upon successful completion of a pre-employment criminal history check. The organization is proud to be an Equal Opportunity Employer and strongly encourages applications from individuals of diverse backgrounds, including protected veterans, persons with disabilities, and all other protected classes. GI Alliance is committed to creating a welcoming and equitable work environment where every employee feels valued and supported in their professional journey. Candidates interested in applying are urged to complete all application materials thoroughly, as incomplete applications will not be considered. This is an outstanding opportunity for individuals seeking to grow their career within a respected healthcare practice known for its commitment to quality care and employee development.