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Front Desk Coordinator I

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
inclusive work environment

Job Description

GI Alliance is a leading healthcare organization dedicated to providing high-quality medical services through a network of experienced physicians and specialists. As a recognized name in the medical industry, GI Alliance is committed to delivering comprehensive gastrointestinal care with a patient-centered approach. The organization values diversity, inclusivity, and equity within its workforce, fostering an environment where every employee’s unique perspective and background enrich the overall patient experience and workplace culture. GI Alliance prioritizes excellence in healthcare delivery by leveraging advanced medical technologies and employing skilled healthcare professionals who are passionate about improving patient outcomes. The company maintains a supportive and... Show More

Job Requirements

  • High school diploma or GED
  • Minimum of two years of experience in a medical office
  • Entry level (1-4 years experience) or excess of 4 years experience with need for additional supervision
  • Knowledge of clinic policies and procedures
  • Knowledge of computer programs and applications
  • Knowledge of basic arithmetic to make calculations and reconcile figures
  • Skill in operating office equipment
  • Skill in handling paperwork and filing
  • Skill in handling incoming phone calls and triaging appropriately
  • Skill in written and verbal communication
  • Ability to learn and use computer programs including Microsoft Excel, e-mail, Internet, and PowerPoint
  • Ability to sort and file materials correctly by alphabetic or numeric systems
  • Ability to flexibly respond to changing demands
  • Ability to organize and prioritize tasks effectively

Job Qualifications

  • High school diploma or GED
  • Minimum of two years of experience in a medical office
  • Experience with front office or scheduling preferred
  • Knowledge of clinic policies and procedures
  • Proficiency in computer programs and applications including Microsoft Excel, e-mail, Internet, and PowerPoint
  • Ability to perform basic arithmetic calculations to balance and reconcile figures
  • Skill in operating office equipment
  • Strong written and verbal communication skills
  • Ability to organize and prioritize tasks effectively
  • Ability to adapt to changing demands and learn new programs as needed

Job Duties

  • Answer and screen high volume telephone calls in a courteous manner and record messages for providers and other personnel
  • Schedule patient appointments and procedures according to established policies and procedures
  • Check-in patients upon arrival at the office as well as check-out upon departure
  • Obtain accurate information from patients and ensure all registration forms are complete
  • Collect patient and insurance payments and reconcile charges on a daily basis
  • Verify account balances and refunds for accuracy and provide information to patients regarding unpaid balances
  • File records in appropriate sections of patient charts in EMR
  • Prepare patient charts in advance and scan documents into charts in EMR
  • Transcribe letters and create forms as needed
  • Maintain files and records in a confidential manner
  • Maintain organization and efficiency of front office including office supply inventory
  • Maintain patient confidentiality
  • Perform other related duties as directed or assigned

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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