Front Desk Coordinator, Graylyn Conference Center

Wake Forest University is a prestigious academic institution known for its commitment to excellence in education, research, and community engagement. With a rich history and a strong focus on fostering a supportive and inclusive environment, Wake Forest offers diverse opportunities for career growth and professional development. The university employs a variety of staff members dedicated to maintaining smooth operations and providing exceptional services to students, faculty, and visitors alike. Among these roles, the hospitality and guest services teams play a crucial part in creating a welcoming and efficient environment within the campus facilities, an environment that aligns with the university's values of respect, integrity, and continuous improvement.

The role of Front Desk Supervisor at Wake Forest University is a full-time position that offers a dynamic and rewarding career opportunity within the university's hospitality services. The position is responsible for overseeing the work of Front Desk Agents and ensuring the delivery of outstanding guest services at all times. The Front Desk Supervisor will typically work afternoon and evening shifts, with frequent weekend and holiday duties as required by the Rooms Operations Manager. This role requires a highly organized, communicative, and proactive individual who can effectively manage both people and operational processes to enhance the overall guest experience at the university's Graylyn facilities.

As a Front Desk Supervisor, you will manage payroll and expenses to meet budget requirements and ensure proper training and adherence to service standards among the front desk team. Serving as the key administrator for the Property Management Software system, you will be responsible for overseeing all front desk-related functionality and inventory management for supplies and retail products. You will play a significant role in maintaining an inviting atmosphere by managing retail store presentation and facilitating the smooth delivery of services that meet or exceed guest expectations.

This position requires someone capable of multitasking in a fast-paced environment, who has excellent interpersonal and communication skills, and is comfortable making independent decisions. You will also be accountable for fostering positive relationships between employees, guests, and other departments on campus. Experience with the Opera Property Management System and proficiency in Microsoft Office products will be essential. Additionally, the role includes responsibilities such as delegating tasks, resolving conflicts, attending coordination meetings to communicate important information to staff, and upholding university policies and standards.

Wake Forest University emphasizes equal employment opportunities and encourages all qualified candidates to apply, offering an inclusive workplace culture. The university also provides accommodations for applicants with disabilities to support their participation in the application or interview process. Please note this position does not offer visa sponsorship. If you have the skills to lead a team and contribute to a superior guest experience in a prestigious university setting, this role offers a great environment to develop your career in hospitality services.