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Front Desk Coordinator, Graylyn Conference Center
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Tuition Assistance
Job Description
Wake Forest University is a prestigious academic institution known for its commitment to excellence in education, research, and community engagement. With a rich history and a strong focus on fostering a supportive and inclusive environment, Wake Forest offers diverse opportunities for career growth and professional development. The university employs a variety of staff members dedicated to maintaining smooth operations and providing exceptional services to students, faculty, and visitors alike. Among these roles, the hospitality and guest services teams play a crucial part in creating a welcoming and efficient environment within the campus facilities, an environment that aligns with the university's... Show More
Job Requirements
- Full-time employment
- Must be able to stand for long periods (up to 8 hours)
- Must have a valid driver’s license and be able to pass a background screening
- Ability to work afternoon and evening shifts including weekends and holidays
- Strong communication skills
- Ability to manage staff of up to 15 Front Desk Agents
- Experience with budget and inventory control
- Ability to maintain positive relationships with guests and staff
- Proficiency in Property Management Software and MS Office
- Must be able to delegate authority and resolve conflicts
- Ability to work in a fast-paced environment
- Commitment to uphold university policies and standards
Job Qualifications
- One year of related experience with some supervisory experience or an equivalent combination of education and experience
- Ability to create a captivating environment
- Ability to learn and perform all essential functions of direct reports
- Excellent communication skills both verbal and written
- Ability to make independent judgment decisions
- Excellent interpersonal skills including customer service skills
- Managerial capabilities including making schedules
- Ability to exercise independent judgment
- Ability to resolve conflicts among guests and or employees
- Ability to organize space and equipment
- Ability to interact with guests in a positive and tactful manner
- Ability to operate computers knowledge of Opera and general knowledge of MS Office type suite of products
- Ability to troubleshoot computer errors and system problems
- Ability to multi-task in a fast-paced environment
- Ability to give guided tours of the Graylyn
- Valid driver's license with a good driving record must be insurable
- Ability to work any assigned shift/work schedule
- Subject to both environmental conditions activities occur both inside and outside
Job Duties
- Manage weekly payroll and expenses to the allocated budget
- Ensure the training of and execution of the highest level of guest service and adherence to standards
- Serve as Key Administrator for Property Management Software system for Front Desk and related functionality
- Oversee inventory of all Front Desk materials
- Responsible for retail store inventory and presentation
- Facilitate the delivery of product and service delivery to meet or exceed guest expectations
- Efficiently develop extensive knowledge of Graylyn facilities and relevant historical facts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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