Front Desk Coordinator

CareNow is a part of HCA Healthcare, one of the nation's leading providers of healthcare services. With over 100 urgent care clinics nationwide, CareNow delivers high-quality, convenient, patient-centered urgent care with unparalleled service. Their mission revolves around improving lives through qualified and experienced providers who are trained in family practice, emergency medicine, or internal medicine. Known for its comprehensive approach to healthcare, CareNow focuses on accommodating the diverse needs of families and individuals with a wide range of primary and urgent care services. They are committed to fostering a supportive and efficient work environment, encouraging professional growth, and ensuring an inclusive culture where every employee's contribution is valued. Through an extensive benefits package, CareNow invests in the health, life, career, and retirement of their colleagues, making it an excellent place for healthcare professionals aiming to grow within a leading healthcare provider network.

The role of Front Desk Coordinator at CareNow is pivotal to the smooth and efficient operation of the clinic. This position is ideal for someone passionate about patient care and skilled in managing front desk operations along with staff supervision. The Front Desk Coordinator will play a crucial role in monitoring patient flow, managing clinic opening and closing procedures, and ensuring compliance with financial policies and operational standards. Supervisory responsibilities include training front desk staff, managing performance issues, and overseeing attendance and scheduling to align workforce allocation with clinic demands. Additionally, this role involves collaboration with marketing teams to implement and maintain marketing programs, as well as preparing for audits, reviews, and surveys to ensure continuous compliance and quality improvement. The role requires a mix of administrative acumen and interpersonal skills to enhance the patient experience while supporting the operational goals of the clinic.

Employment with CareNow offers the incentive eligibility, reflecting a culture that values dedication and performance. The position demands flexibility to work within CareNow’s operating hours, which span Monday through Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 5 p.m. To support safety and quality standards, new employees are expected to obtain key certifications such as BLS within 30 days of the start date, and Federal Breath Alcohol Screening Certification along with Federal Drug Screening Certification within three months of employment. This ensures that the Front Desk Coordinator is well-equipped with the necessary qualifications to uphold CareNow’s standards for patient care and clinic operations.