Front Desk Concierge-Troy

American House Senior Living Communities, established in 1979, has built a longstanding reputation as a leading provider of senior housing that emphasizes quality, affordability, and compassionate care. With nearly four decades of experience, the company has grown to serve numerous communities, always maintaining its mission to enrich the lives of seniors by fostering meaningful relationships within a welcoming and supportive environment. The community is dedicated to creating sustainable excellence and delivering stakeholder value through innovative solutions and a steadfast commitment to passionate, compassionate caregiving. Known for its thoughtful approach to resident care, American House takes pride in cultivating an atmosphere where seniors feel valued and supported every day.

The Concierge position at American House Senior Living Communities plays a critical role in ensuring the smooth and safe operation of the community during weekend shifts and other scheduled times. Reporting to the Executive Director, the Concierge oversees the management and integrity of the building, acting as a frontline representative to provide exceptional customer service to residents. This role requires responsiveness to resident concerns, the execution of emergency procedures, and active coordination of weekend activities. The Concierge is expected to be proficient in the BILD sales system and serve as an essential communication link by notifying management of emergencies and maintenance needs, thereby helping maintain the community's standards of comfort, safety, and high-quality living. This position offers an opportunity to work in a role where interpersonal skills, organizational abilities, and a passion for serving seniors converge to contribute positively to the lives of those in the community. Employment details such as salary and hours are dependent on scheduling, typically revolving around weekend availability and occasional shift coverage as assigned by the Executive Director.