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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $19.00
Work Schedule
Weekend Shifts
Benefits
Competitive hourly pay
accrued paid sick time
accrued paid time off
Health Insurance
term life insurance
Employee assistance program
Employee Discount Program
referral bonus opportunities
Commuter benefit Program
growth opportunities
Job Description
Compass Concierge is a distinguished provider of residential lobby and concierge services, dedicated to creating elevated living experiences for residents across the Washington, DC Metro Area. As a growing organization focused on service excellence, safety, and professionalism, Compass Concierge operates within the property management industry, specifically focusing on luxury residential and mixed-use communities. The company’s philosophy centers on valuing every interaction, ensuring that the front desk is not only staffed but curated to maintain a welcoming atmosphere combined with secure and efficient service. With thousands of residents served daily, Compass Concierge aims to empower its employees to foster safe, secure,... Show More
Job Requirements
- Prior experience in security, law enforcement, military, or protective services
- experience with access control
- experience with incident response and safety protocols
- ability to obtain an active DC Security Officer license preferred
- previous concierge or front desk experience preferred
- minimum 3 years of customer-facing experience
- excellent verbal and written communication skills
- familiarity with Microsoft Office
- polished professional appearance
- availability for shifts including evenings, weekends, holidays
- reliable transportation
- ability to stand for extended periods and lift 50 pounds
Job Qualifications
- Prior experience in security, law enforcement, military, or protective services
- experience with access control, incident response, and safety protocols
- an active DC Security Officer license preferred or the ability to obtain one
- previous experience in a concierge, front desk, or luxury residential/hospitality setting preferred
- minimum of 3 years customer-facing experience with a strong service orientation
- excellent verbal and written communication skills including the ability to write clear and professional incident and shift reports
- familiarity with Microsoft Office
- experience with BuildingLink, Yardi, KeyLink, or similar property management systems is a plus
- polished professional appearance with adherence to business suit dress code (black or navy)
- availability for schedules including evenings, weekends, holidays, and inclement weather
- reliable transportation to DC Metro Area locations
- ability to stand for extended periods and lift up to 50 pounds
Job Duties
- Build rapport with residents by learning their names and preferences, delivering a personalized and professional experience
- monitor building access, verify guests and vendors, and enforce property policies
- conduct routine lobby and perimeter awareness to maintain a secure environment
- respond calmly and effectively to emergencies, coordinating with property management and local authorities when necessary
- prepare detailed incident and shift reports
- oversee package logging, vendor check-ins, and service requests using digital tracking platforms
- support move-in and move-out logistics while maintaining building security protocols
- provide local recommendations, manage amenity reservations, and serve as a knowledgeable resource for residents and guests
- uphold a polished and professional lobby environment while balancing hospitality with vigilance and discretion
- when required, utilize professional de-escalation techniques to calmly and effectively manage conflicts or disruptive situations involving residents, guests, or vendors
- assess situations quickly, communicate with empathy and authority, and take appropriate action to resolve issues while maintaining a welcoming atmosphere
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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