Front Desk Concierge Primary Care+

AdventHealth is a leading healthcare organization committed to Extending the Healing Ministry of Christ by delivering whole person care to patients and communities. As a faith-based hospital and health system, AdventHealth focuses not just on physical healing but also nurtures the mind and spirit. Rooted in compassion and community, they have built a strong reputation for providing high-quality medical services with a personal touch. Located in Sanford, Florida, AdventHealth facilities serve a broad demographic, offering opportunities for professional growth and spiritual development in a purpose-driven environment.

At AdventHealth, employees are valued for their unique experiences and dedication to serving others. Joining the team means becoming part of a community that embraces diversity and inclusion, recognizes the innate value of each individual, and promotes collaborative success. The organization offers comprehensive benefits from day one, including medical, dental, vision, life and disability insurance, along with paid time off, a 403-B retirement plan, 4 weeks fully paid parental leave, and many wellness resources designed to support employees holistically.

The role in focus is a full-time position based at the Sanford, FL location. The position requires availability for day and weekend shifts between 8am and 8pm on weekdays and 8am to 5pm on weekends. This dynamic schedule is designed to ensure continuous patient support and operational efficiency across all service hours. As a vital member of the team, the incumbent will handle front-line patient communications, including answering phones, addressing patient inquiries and concerns promptly, and ensuring accurate information exchange.

This position includes registering patients by collecting demographic, employment, insurance, and medical condition data, verifying insurance eligibility, processing insurance releases, and managing up-front collections for co-pays and outstanding balances. Accuracy and attention to detail in preparing and filing medical records as per physician and medical staff requirements are essential. The role also involves participating in performance improvement initiatives to maintain high standards of patient service and departmental efficiency.

Candidates must demonstrate strong communication skills, both written and verbal, and show proficiency with standard office technology such as computers, copiers, fax machines, and scanners. Exceptional interpersonal abilities are essential to establish effective working relationships with patients, employees, and diverse individuals within the healthcare setting. The role demands excellent judgement and calmness in difficult situations, alongside highly developed social skills and customer service expertise.