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Front Desk Concierge Primary Care

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.45 - $24.73
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Benefits

Benefits from day one
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support

Job Description

AdventHealth Centra Care is a leading healthcare provider known for delivering high-quality medical services with a compassionate approach. As part of the larger AdventHealth system, Centra Care facilities emphasize whole-person care that uplifts patients in body, mind, and spirit. AdventHealth has built a reputation for not only providing excellent healthcare but also fostering a workplace culture that values each employee’s unique contributions and supports their professional and spiritual growth. Offering comprehensive benefits from day one, including paid time off and mental health resources, AdventHealth Centra Care ensures that both its patients and staff thrive in a supportive environment. The organization... Show More

Job Requirements

  • High school diploma or equivalency
  • active American Heart Association BLS
  • 3 years customer service experience
  • computer experience

Job Qualifications

  • High school diploma or equivalency
  • active American Heart Association BLS
  • 3 years customer service experience
  • computer experience
  • strong communication skills
  • ability to handle multiple tasks simultaneously

Job Duties

  • Demonstrates through behavior AdventHealths core values of integrity, compassion, balance, excellence, stewardship, and teamwork
  • drives customer service initiatives by creating and owning the patient experience
  • answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution and is able to handle various job tasks simultaneously
  • demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
  • communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
  • handles release of information requests for patients, referring offices, other medical facilities, attorneys and insurance companies
  • performs scheduling, registration and pre/post visit communications

Job Location

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