Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.45 - $24.73
Benefits
Benefits from day one
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Job Description
AdventHealth Centra Care is a leading healthcare organization dedicated to providing comprehensive and compassionate medical services to communities across the nation. Known for their commitment to whole-person care, AdventHealth integrates physical healing with emotional and spiritual support, ensuring that patients receive not only medical treatment but also comfort and respect throughout their healthcare journey. As part of the larger AdventHealth system, Centra Care facilities emphasize accessibility, patient-centered care, and innovative health solutions designed to meet the evolving needs of patients and their families.
The role of Front Desk Concierge at AdventHealth Centra Care is a pivotal position focused on deliverin... Show More
The role of Front Desk Concierge at AdventHealth Centra Care is a pivotal position focused on deliverin... Show More
Job Requirements
- High school diploma or equivalency
- Active American Heart Association BLS
- Three years customer service experience
- Computer experience
Job Qualifications
- High school diploma or equivalency
- Active American Heart Association BLS certification
- Three years customer service experience
- Experience using computer systems
Job Duties
- Demonstrates through behavior AdventHealths core values of integrity, compassion, balance, excellence, stewardship, and teamwork
- Drives customer service initiatives by creating and owning the patient experience
- Answers telephone, responds to patient questions and concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
- Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
- Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
- Handles release of information requests for patients, referring offices, other medical facilities, attorneys and insurance companies
Job Location
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