Front Desk Concierge (Part-Time)

Stratton Amenities is a distinguished full-service concierge provider specializing in luxury, hotel-style front desk concierge services specifically designed for upscale apartments and condominium buildings. The company is committed to delivering an unparalleled level of hospitality, aiming to create the most hospitable experience not only for their residents and clients but also for their associates. With a reputation for excellence in service quality, Stratton Amenities has carved out a niche in the luxury residential market by consistently providing professional and personalized concierge solutions.

Located in Austin, TX, this position offers a unique opportunity to be part of a dynamic and vibrant work environment within one of the city’s luxury residential high-rises. The role is part-time, making it ideal for individuals seeking flexible work hours combined with competitive pay and exciting rewards tied to performance and accomplishments. Candidates passionate about hospitality and those who thrive in a customer-centric atmosphere will find this position particularly rewarding.

The Concierge position at Stratton Amenities is designed for engaging, energetic, friendly, and professional individuals who are dedicated to providing outstanding service to residents and guests. The ideal candidate possesses a genuine passion for hospitality and excels in delivering exceptional guest experiences. As a front-line representative, you will be responsible for creating positive first impressions by greeting and assisting residents and visitors in a welcoming and courteous manner. This role requires excellent verbal and written communication skills, a strong problem-solving aptitude, and the ability to respond quickly and thoughtfully to diverse requests.

Your responsibilities will include managing a variety of service requests from hospitality-related tasks such as scheduling local transportation and arranging dinner reservations to more specialized duties like event planning, pet walking, and grocery or dry-cleaning logistics. Additionally, the position involves maintaining a secure environment by monitoring lobby and surveillance cameras, performing property patrols, and ensuring resident safety. A critical component of the role is fostering trust and confidentiality while forming strong, cohesive relationships with residents, vendors, and contractors. This builds a community atmosphere while upholding the high standards expected by a luxury residential setting.

Stratton Amenities values a proactive, organized, and positive mindset. Candidates who demonstrate ownership of their position and property, exhibit exceptional interpersonal skills, and maintain a neat and professionally groomed appearance will excel in this role. The job requires clear, quick thinking and efficient decision-making, even in high-pressure situations. Flexibility is key as the role demands the ability to work various shifts, including nights, weekends, and holidays, to meet the varied needs of the residents and the property.

Joining Stratton Amenities means becoming part of a company that prioritizes diversity and inclusion as fundamental to creating a culture of service and connection. By committing to equal employment opportunities, the company ensures a welcoming environment where all employees can thrive and contribute meaningfully to the community they serve. This position is an excellent fit for hospitality professionals who aspire to elevate their careers within a supportive and rewarding luxury concierge service setting.