Front Desk Concierge (Part-Time)

Austin, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive pay

Rewards based on performance

fun work environment

flexible schedule

Positive work culture

Job Description

Stratton Amenities is a distinguished full-service concierge provider specializing in luxury, hotel-style front desk concierge services specifically designed for upscale apartments and condominium buildings. The company is committed to delivering an unparalleled level of hospitality, aiming to create the most hospitable experience not only for their residents and clients but also for their associates. With a reputation for excellence in service quality, Stratton Amenities has carved out a niche in the luxury residential market by consistently providing professional and personalized concierge solutions.

Located in Austin, TX, this position offers a unique opportunity to be part of a dynamic and... Show More

Job Requirements

Have at least two years of hospitality experience
excellent verbal and written communication skills
excellent problem-solving skills
take pride and ownership in the position and property
ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
possess amazing interpersonal skills and exceptional guest service abilities
be organized, proactive, productive and self-motivated showing a positive attitude
maintain a neat and professionally well-groomed appearance
think clearly, quickly and efficiently and make concise decisions even under pressure

Job Qualifications

Hospitality experience of at least two years
excellent verbal and written communication skills
excellent problem-solving skills
ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
amazing interpersonal skills and exceptional guest service abilities
be organized, proactive, productive and self-motivated showing a positive attitude
maintain a neat and professionally well-groomed appearance
think clearly, quickly and efficiently and make concise decisions even under pressure

Job Duties

Greet and direct residents and visitors with a pleasant attitude
exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
cultivate and retain cohesive relationships with residents, vendors and contractors
professional telephone etiquette and message delivery
accurately log guest packages, ensure timely delivery and perform package inventory audits
monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
assist in the scheduling and completion of all amenities' requests including local transportation, residents' move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
ability to maintain confidentiality
must be able to work flexible schedules including nights, weekends and holidays

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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