Front Desk Concierge - Overnight Shift - Luxury Residential

Two Trees is a renowned Brooklyn-based real estate development company with a history marked by its pivotal role in transforming the Brooklyn neighborhood of DUMBO. Once an underutilized industrial waterfront, DUMBO has since blossomed into a vibrant, mixed-use community thanks to Two Trees' dedicated efforts. The company's notable projects include landmark developments such as 325 Kent, One South First, Ten Grand, 300 Ashland, Mercedes House, the Wythe Hotel, Jane's Carousel, and most recently, the Domino Sugar Factory site. As a company that solely develops, builds, owns, manages, and leases all of its properties, Two Trees brings an extensive portfolio of residential, commercial, and hospitality offerings to the Brooklyn area and beyond.

Two Trees operates with a foundational belief that people prosper when neighborhoods thrive. This philosophy shapes their innovative and community-centric approach to real estate development, emphasizing long-term impact and sustainability. Their commitment to excellence not only reflects in their properties but also extends to the individuals who work within their teams. As the company grows, it seeks passionate, creative, and driven professionals ready to contribute to and share in its vision of transforming neighborhoods and enhancing urban living experiences.

The role of Front Desk Concierge is critical within this dynamic environment, particularly at one of Two Trees' Williamsburg Luxury Class A rental apartment buildings. As a Front Desk Concierge, the selected individual will serve in a primary resident and tenant-facing role, acting as a vital point of contact for delivering a first-class customer experience. This position requires a hospitality-oriented approach coupled with a strong sense of security awareness, as the Concierge will be responsible for overseeing day-to-day building operations during the overnight shift.

The responsibilities in this role are diverse and geared towards maintaining an exceptional service environment. The Concierge will deliver genuine hospitality to residents, guests, and colleagues, ensuring every interaction embodies the high standards set by Two Trees. Greeting, qualifying, and announcing all visitors and guests is an essential part of the role, ensuring a welcoming and secure atmosphere within the building. Security duties include monitoring safety by reviewing security cameras, conducting regular patrols of the premises, and responding to emergencies or concerns promptly and effectively, with the discretion to escalate issues when necessary.

Further responsibilities focus on managing deliveries and vendors, including logging and distributing packages to maintain order and resident satisfaction. The Concierge will also be tasked with maintaining accurate and complete shift logs to ensure smooth communication during shift transitions. Additionally, maintaining the cleanliness and appearance of the building's lobby and surrounding areas is crucial to preserving the luxurious environment that residents expect. This role offers a unique opportunity for individuals who are passionate about hospitality, security, and community service to thrive within a prestigious and innovative real estate company.