Front Desk Concierge- Overnight Position - Part-time

ROOST Detroit is a distinctive hospitality establishment offering more than just a place to stay. Located in the heart of Detroit, ROOST is dedicated to providing guests with a comfortable living experience in beautifully designed spaces. The establishment prides itself on creating a welcoming environment where guests can engage in meaningful human interactions and discover new experiences throughout their visit. ROOST Detroit is not your typical hotel; it aims to blend comfort, style, and community interaction to ensure guests feel at home while exploring the vibrant city of Detroit.

The position available at ROOST Detroit is for an Overnight Front Desk Concierge. This role is a unique blend of concierge and hotel receptionist responsibilities, requiring a candidate who is as passionate about hospitality as they are about delivering excellent service during overnight hours. As an Overnight Front Desk Concierge, the individual will be an essential part of the team, managing guest reservations across various platforms including online, phone, and in-person. Welcoming guests with warmth and professionalism is a key aspect of this role, as is the responsibility to check guests in, distribute keys, and clearly communicate the amenities and features of the hotel.

This role demands attentiveness to guest needs and impeccable customer service skills, particularly in responding to guest feedback quickly and kindly. Beyond managing check-ins and payments, the concierge will provide valuable assistance regarding local attractions and amenities, helping guests make the most of their stay in Detroit. The position also includes coordination with other hotel staff to ensure that guest rooms meet the established high standards and accommodate any special requests. The Overnight Front Desk Concierge will also assist guests in planning special events, elevating their experience by arranging specialized services, especially for VIP customers.

Working overnight at ROOST Detroit means embracing a dynamic, sometimes high-pressure environment that requires quick thinking and problem-solving skills. The ideal candidate must be comfortable working autonomously with minimal supervision, and possess excellent communication skills to effectively interact with guests and team members alike. The role is vital to maintaining the reputation of ROOST Detroit as a destination known for outstanding hospitality and guest satisfaction.

ROOST Detroit offers not only meaningful work but also a comprehensive benefits package that includes affordable medical coverage, vision and dental insurance, life insurance, and a robust 401 (K) retirement savings plan. Generous paid time off is also provided, covering vacation, holidays, personal days, and sick leave. This employment opportunity is perfect for individuals seeking a rewarding hospitality career with a company that values connection, comfort, and community involvement.