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Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
401(k) retirement savings
Paid vacation
paid holiday
paid personal leave
Paid sick leave
Job Description
ROOST Detroit is a distinctive hospitality establishment offering more than just a place to stay. Located in the heart of Detroit, ROOST is dedicated to providing guests with a comfortable living experience in beautifully designed spaces. The establishment prides itself on creating a welcoming environment where guests can engage in meaningful human interactions and discover new experiences throughout their visit. ROOST Detroit is not your typical hotel; it aims to blend comfort, style, and community interaction to ensure guests feel at home while exploring the vibrant city of Detroit.
The position available at ROOST Detroit is for an Overnig... Show More
The position available at ROOST Detroit is for an Overnig... Show More
Job Requirements
- Must be able to convey information and ideas clearly
- must be able to evaluate and select among alternative courses of action quickly and accurately
- must work well in stressful, high-pressure situations with minimum supervision
- must be effective at listening, understanding, and clarifying the concerns and issues raised by coworkers and guests
- be able to work overnight hours
Job Qualifications
- Previous experience in hospitality or customer service
- strong communication skills
- ability to handle high-pressure situations calmly
- good problem-solving abilities
- knowledge of local area attractions is a plus
- ability to work overnight shifts
- customer-focused mindset
Job Duties
- Manage online, phone, and in-person room reservations
- welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- take payment from customers
- respond to guest feedback in a friendly, timely manner
- explain local amenities and attractions to guests
- work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- assist customers with the planning of special events
- arrange specialized services for VIP customers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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