Front Desk Concierge (New Property)

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Paid Time Off

Paid holidays

401(k) retirement plan

flexible spending accounts

Pre-tax commuter benefits

Employee assistance program

Wellness offerings

Job Description

Flow is a pioneering real estate company that is reshaping the way people live, work, and connect. As a unique blend of a brand, technology platform, and operations ecosystem, Flow's operations extend across condominiums, hotels, multifamily residences, and office spaces. The company is dedicated to creating flexible and connected living experiences that foster genuine community and meaningful value for its residents. By prioritizing the needs and experiences of its community members, Flow establishes vibrant, human-centered environments integrating life, work, creativity, and leisure in harmonious ways.

At Flow, the mission of oneness prevails — emphasizing not only a commitment to ... Show More

Job Requirements

High school diploma or equivalent
Relevant experience in hospitality or customer service
Excellent verbal and written communication skills
Ability to operate computer software related to property management
Strong organizational skills and multitasking abilities
Flexibility to work varied shifts including weekends and holidays
Ability to handle guest complaints and resolve issues professionally

Job Qualifications

High school diploma or equivalent
college or relevant experience is a plus
Residential Services or Hospitality experience in a luxury environment preferred
Excellent communication skills, reading, writing, and oral proficiency in the English language
Ability to communicate in Spanish strongly preferred
Computer literacy with the ability to use a variety of software
Strong attention to detail, problem-solving skills organizational abilities and attention to detail
Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment

Job Duties

Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
Accurately respond to guest requests, making recommendations based on local knowledge and property practices
Resolve resident and hotel guests' complaints
assist residents in all inquiries in connection with residence/hotel/services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
Adhere to all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
Coordinate with property departments to fulfill guest requests and provide detailed information about facilities and operating hours
Handle check-out, cash management, and adheres to cashiering and credit policies
Manage packages, faxes, messages, and mail, and provide access to the building and units for authorized vendors, contractors, and visitors
Organize and maintain documents and various reports including but not limited to package management logs and project trackers
Stay afloat with local attractions and amenities (e.g., vendors, restaurants, museums, attractions)
Use various software programs to input special requests and arrangements accurately
Collaborate with the community engagement team to assist with executing marketing initiatives for building events and company programs
Have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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