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Front Desk Concierge — Health Club (Weekend/Evenings)
Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee wellness programs
friendly work environment
flexible schedule
employee training
Job Description
The Village Health Clubs and Spas represent premier healthy lifestyle clubs dedicated to fostering a harmonious work-life balance and promoting healthy living among their employees and members. Renowned for providing a fun and engaging environment, the Village Health Clubs focus on wellness, creating a supportive atmosphere designed to encourage health-conscious behaviors. Their facilities boast state-of-the-art equipment, beautiful premises, and dynamic programming tailored to meet the varied needs of their clientele. What sets the Village apart is its uniquely social culture and the team spirit that permeates each location. The staff are known for their positivity, friendliness, and dedication to creating... Show More
Job Requirements
- Must be 18 years or older
- have high school diploma or GED
- basic computer/data entry skills
- weekend availability for morning, mid or closing shifts
- some weekday availability for 12pm-5pm and 4pm to 10pm closing shift
- ability to stand for long periods
- physical ability to lift up to 25 pounds occasionally
- ability to perform substantial repetitive movements
- express or exchange ideas clearly
- perceive normal speaking levels
- receive detailed information through written and oral communication
- flexible to pick up afternoon and evening shifts on weekdays
- availability for 15 to 20 hours a week
- willing to work 3 to 4 days a week
Job Qualifications
- Must be 18 years or older
- have high school diploma or GED
- possess basic computer/data entry skills
- outstanding customer/guest service skills with a friendly, enthusiastic, and helpful demeanor
- ability to operate multi-line telephone systems
- understanding of court reservation systems
- ability to multi-task
- obtain CPR certification within 30 days of hire through company training
- prior high-end health club or hospitality-related customer service experience preferred
- prior credit card/cash handling and key holder experience preferred
Job Duties
- Attract and retain members by consistently providing excellent customer service
- responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
- present a professional, positive image that reflects well on the organization
- greet and check in members with sincere hospitality and effective communication skills
- responsible for having general knowledge of the club, amenities, programs, and useful information about the area
- responsible for handling and recording cash and non-cash transactions
- providing exceptional customer/guest service and acting in a friendly/helpful manner at all times
- handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
- assist members in signing up for programs and activities
- answer all phones and direct calls to appropriate staff
- maintain clean and safe front desk area and any other related areas
- assist membership where possible to help ensure their successful operation
- handle credit card/cash transactions
- take member reservations for tennis, squash and racquet courts
- other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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