Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Benefits
401k
401K Matching
Dental Insurance
Flexible Schedule
Flexible spending account
Health Insurance
Paid Time Off
Retirement Plan
Vision Insurance
Job Description
Our community is committed to delivering exceptional, compassionate care to each of our residents, fostering an environment where they feel valued, comfortable, and supported every day. As a well-established residential community, we pride ourselves on our 5 Star Rated care and a company culture that places great importance on both residents and team members. We believe that the heart of our success lies in the strength of our teams, and we are dedicated to creating a workplace where employees feel empowered, valued, and inspired to grow and thrive. Our community represents a caring, respectful, and welcoming environment where staff members... Show More
Job Requirements
- Must have weekend availability
- Able to work Thursday through Monday AM and PM shifts
- Good communication skills
- Team player
- Able to independently provide patient services
- Willing to greet guests and answer phones
- Ability to maintain a calm and understanding attitude under pressure
- Capable of handling emergencies according to protocols
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or concierge role preferred
- Strong verbal communication skills
- Ability to multitask and manage time effectively
- Proficiency with phone systems and basic office equipment
- Compassionate and patient-focused approach
- Ability to work independently and as part of a team
Job Duties
- Welcome visitors to the community with a friendly attitude
- Be responsive to resident, family, and vendor questions
- Respond to general requests, direct calls and questions to the appropriate department, and deliver messages in a timely manner
- Maintain a calm and understanding attitude while handling resident and family concerns
- Handle emergencies immediately according to policies and procedures and inform supervisor
- Report any observed resident change in condition or concern to supervisor immediately
- Provide inquiry with basic marketing information, obtain detailed information for Sales Director, and schedule community tours
- Greet walk ins and scheduled tours with a professional and friendly attitude
- Maintain lobby organization and cleanliness and keep it tour ready
- Keep current marketing brochures and business cards available
- Ensure refreshments are available and offered to visitors
- Sort and process incoming and outgoing mail and faxes
- Assist with clerical tasks as directed by the Business Office Manager
Job Location
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