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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
flexible scheduling
Job Description
Florida Clearinghouse operates under the Florida Agency for Health Care Administration, providing critical healthcare services and support to residents within the state. This organization is committed to delivering exceptional care and facilitating smooth operations in healthcare environments, focusing on quality service, efficient communication, and resident satisfaction. As part of a governmental health care agency, Florida Clearinghouse plays a vital role in supporting senior living communities and other healthcare facilities by ensuring seamless coordination and communication among residents, families, staff, and healthcare professionals. The agency fosters an environment dedicated to compassionate service, professional development, and continuous improvement towards enhancing the quality... Show More
Job Requirements
- High school diploma or equivalent
- ability to work flexible shifts between 8:00 a.m. and 8:00 p.m.
- willingness to work alternating weekends and holidays
- approximately 30 hours per week availability
- excellent telephone etiquette
- strong organizational skills
- ability to maintain confidentiality
Job Qualifications
- High school diploma or equivalent
- previous customer service experience preferred
- senior living customer service experience preferred
- strong communication skills
- ability to manage multiple tasks efficiently
- proficiency with basic office software
- friendly and professional demeanor
Job Duties
- Carries out proper etiquette when answering the telephone and reception duties as required
- takes complete messages with pertinent information and communicates messages to the intended recipient
- greets residents and visitors
- answers inquiries and gives directions
- collates brochures for the marketing department
- prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff
- updates the Resident Phone List and Email List, as well as Guest and Sign-In Logs as necessary
- manages appointments for residents and family members such as but not limited to hair dresser, transportation, etc.
- maintains and keeps desk and entry area neat and organized
- organizes, distributes mail to residents, Executive Director and Department Heads
- maintains adherence to all company personnel policies and established operating policies and procedures
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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