Front Desk Concierge

Florida Clearinghouse operates under the Florida Agency for Health Care Administration, providing critical healthcare services and support to residents within the state. This organization is committed to delivering exceptional care and facilitating smooth operations in healthcare environments, focusing on quality service, efficient communication, and resident satisfaction. As part of a governmental health care agency, Florida Clearinghouse plays a vital role in supporting senior living communities and other healthcare facilities by ensuring seamless coordination and communication among residents, families, staff, and healthcare professionals. The agency fosters an environment dedicated to compassionate service, professional development, and continuous improvement towards enhancing the quality of life for its residents.

The Full-Time Receptionist position at Florida Clearinghouse presents a unique opportunity to be the welcoming face and primary point of contact for residents, guests, and employees. This role demands flexibility to work within the 8:00 a.m. to 8:00 p.m. shift, covering approximately 30 hours per week, including alternating weekends and holidays. The Receptionist's key responsibilities include managing both internal and external calls with professional etiquette, taking detailed messages, and communicating pertinent information accurately. Greeting visitors and residents warmly while providing clear directions and answers to inquiries is essential to fostering a friendly and supportive environment.

Additionally, the role involves various administrative duties such as collating brochures for the marketing department, preparing meal tickets for team members and family members, and maintaining updated lists including Resident Phone Lists, Email Lists, Guest Logs, and Sign-In Logs. The Receptionist also plays a crucial part in organizing appointments for residents and their families, including hairdresser visits, transportation services, and other essential needs, enhancing the convenience and comfort of the residents.

Maintaining a neat and organized front desk and entry area is imperative, contributing to the overall welcoming atmosphere. Responsibilities extend to managing and distributing mail to residents, the Executive Director, and Department Heads, ensuring effective communication flow within the organization. Adherence to company personnel policies and operational procedures is mandatory, upholding the organization's standards and commitment to quality service delivery.

Previous experience in senior living customer service is preferred, as it equips the Receptionist with the sensitivity and skills needed to interact effectively with elderly residents. This position offers a rewarding career path for individuals passionate about providing excellent customer service, administrative support, and contributing to the wellbeing of seniors and the broader community served by Florida Clearinghouse.