Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $15.50
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401K Savings Plan
Paid Time Off
Employee spa service discount
Retail discount
Friends and family promotional program
Job Description
Mandara Spa is a renowned global spa brand that began its journey on the spiritual island of Bali, a place celebrated for its rich tradition in the healing arts. This heritage is deeply embedded in Balinese culture, where knowledge about wellness and healing is passed down through generations, embodying a spirit of generosity and devotion. Mandara Spa merges this traditional wisdom with modern European techniques to create unique and luxurious healing experiences tailored to each guest. With locations around the world, Mandara Spa prides itself on honoring the diverse cultures of the communities it serves while staying true to its Balinese roots. This dedication ensures each spa visit offers a unique and memorable rejuvenation experience grounded in authentic traditions and exceptional service. The company commits to the highest standards of guest satisfaction and healing arts excellence, emphasizing a generous spirit and heartfelt service.
In this context, Mandara Spa is seeking a dedicated Concierge to join the team. The Concierge role is a pivotal part of the front-of-house operations, tasked with ensuring every guest is warmly welcomed and provided with comprehensive information and homecare services that enhance their spa experience. This position demands a keen eye for guest service excellence and a proactive approach in maintaining the smooth functioning of front desk activities. Responsibilities include managing guest arrivals, facilitating appointments through point-of-sale systems such as Book4Time, and handling various front office communications with professionalism and efficiency. The Concierge acts as the face of Mandara Spa, reflecting the brand’s commitment to quality service and creating an inviting atmosphere conducive to relaxation and healing. This role is ideal for individuals who are self-motivated, possess excellent communication skills, and are passionate about providing exceptional client care. The position is a great opportunity to work within a globally recognized spa company that values personal growth, teamwork, and delivering memorable wellness experiences.
In this context, Mandara Spa is seeking a dedicated Concierge to join the team. The Concierge role is a pivotal part of the front-of-house operations, tasked with ensuring every guest is warmly welcomed and provided with comprehensive information and homecare services that enhance their spa experience. This position demands a keen eye for guest service excellence and a proactive approach in maintaining the smooth functioning of front desk activities. Responsibilities include managing guest arrivals, facilitating appointments through point-of-sale systems such as Book4Time, and handling various front office communications with professionalism and efficiency. The Concierge acts as the face of Mandara Spa, reflecting the brand’s commitment to quality service and creating an inviting atmosphere conducive to relaxation and healing. This role is ideal for individuals who are self-motivated, possess excellent communication skills, and are passionate about providing exceptional client care. The position is a great opportunity to work within a globally recognized spa company that values personal growth, teamwork, and delivering memorable wellness experiences.
Job Requirements
- high school diploma or equivalent
- at least 1 year experience answering phones in a customer oriented environment
- ability to maintain a professional appearance
- self motivated
- excellent phone etiquette
- computer literate with good typing skills
- ability to operate basic office equipment including phone, fax, copier, and printer
- responsible and dependable
- team player
- excellent client care skills and attention to detail
- effective communication abilities
- flexible and cooperative
- ability to meet US employment and eligibility requirements
Job Qualifications
- preferred experience working with a point of sale system such as Book4Time
- experience answering phones in a customer service environment
- retail experience is a plus
- computer literate with good typing skills
- effective written communication skills
- ability to operate basic business machines
- self motivated
- excellent listening and verbal skills
- team player
- responsible and dependable
- excellent client care and attention to detail
- effective communicator
- flexible and cooperative
- ability to meet US employment eligibility requirements
- high school diploma or equivalent
- proficiency with Windows and keyboard skills
Job Duties
- participate and monitor front of house operations to ensure all guests are met and welcomed
- offer comprehensive information and homecare services to guests
- maintain front line guest service excellence standards
- manage appointment bookings using point-of-sale systems
- answer phone calls with pleasant and professional etiquette
- operate basic office equipment such as phone, fax, printer, and copier
- maintain a professional appearance and uphold high standards of client care
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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