Front Desk Concierge

FL Clearinghouse is a regulatory entity operating under the Florida Agency for Health Care Administration, dedicated to ensuring the highest standards in health care services across the state. As a key component of the state's health care oversight system, this organization is committed to fostering a safe, compliant, and efficient health care environment. The agency plays a pivotal role in managing and streamlining administrative processes, providing support and information to residents, families, and health care staff alike. This commitment extends through its operational hubs where front-line interaction occurs, demanding professionalism, accuracy, and a welcoming demeanor from its team members.

The position offered is that of a Receptionist - a critical front-desk role responsible for greeting guests, residents, and employees with warmth and professionalism. In addition to managing both external and internal communications, the role involves handling calls, passing messages accurately, and providing general information. The role requires the ability to multi-task efficiently in a dynamic environment, attending to the varied needs of residents and staff while maintaining strict confidentiality and organizational compliance.

Working hours for this position are varied, including shifts from 8 a.m. to 4 p.m. and 4 p.m. to 8 p.m., with holiday and weekend availability a mandatory requirement. The Receptionist will be expected to manage a variety of administrative tasks such as collating brochures for marketing, preparing meal tickets, and maintaining updated logs for guests and residents. This role demands meticulous attention to detail as it involves maintaining accurate phone and email lists as well as managing appointment schedules for residents and their families.

In performing these duties, the Receptionist will act as an essential communication link, ensuring information is relayed in a timely and effective manner. The position also requires maintaining the reception area, organizing mail, and supporting the operational efficiency of the departments by adhering to all company policies and procedures. Other assigned duties may arise, requiring flexibility and a proactive approach to workplace demands.

This role is ideal for individuals who are personable, organized, and capable of managing multiple tasks concurrently while providing excellent customer service. The Receptionist acts as the face of the organization, setting the tone for the visitor and resident experience. Strong communication skills, a team-oriented attitude, and the ability to handle sensitive information with discretion are crucial for success in this role. Overall, this opportunity offers a dynamic work environment within a vital public health care administration entity, contributing directly to the quality of service delivery and daily operations.