Front Desk Clerk/Sheraton Minneapolis West

Minnetonka, MN, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Job Description

This job opportunity is with a hotel that takes pride in delivering exceptional guest services and creating memorable experiences for every visitor. The establishment is recognized for its warm hospitality and commitment to ensuring guests feel welcomed and valued from the moment they arrive until their departure. The hotel offers comfortable accommodations, various amenities, and a welcoming atmosphere ideal for both business and leisure travelers. With a reputation for excellence in the hospitality industry, this hotel continuously strives to exceed guest expectations through attentive service, professionalism, and attention to detail.

The role in question is that of a Fron... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Ability to work varying schedules including nights, weekends, and holidays
Strong communication and customer service skills
Basic computer proficiency
Ability to handle cash transactions accurately
Strong attention to detail

Job Qualifications

High school diploma or equivalent
Experience in front desk or customer service roles preferred
Good communication and interpersonal skills
Ability to use computer systems efficiently
Basic cash handling skills
Ability to work flexible hours including nights, weekends, and holidays
Team player with a positive attitude

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary

Job Location

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