Front Desk Clerk- The Exchange Sacramento. Curio Collection By Hilton

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Benefits (Full Time Associates Only)

We offer competitive wages

Job Description

Concord Hospitality is a renowned hotel management company known for its dedicated approach to quality hospitality and exceptional guest services. With a portfolio of well-maintained and welcoming hotels, Concord Hospitality aims to create memorable experiences for travelers by fostering a culture where associates are valued, respected, and encouraged to grow professionally. The company places a strong emphasis on its five Cornerstones – Quality, Integrity, Community, Profitability, and Fun – shaping an environment that leads to exceptional service and a supportive workplace. This deep-rooted commitment to excellence and associate wellbeing has established Concord Hospitality as a preferred employer in the hospitality... Show More

Job Requirements

high school diploma or equivalent
previous experience in hospitality or customer service preferred
excellent communication and interpersonal skills
strong problem-solving abilities
availability to work flexible hours including nights, weekends and holidays
ability to stand for extended periods
basic computer skills

Job Duties

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests
Your role is key to the overall experience the guest will have
Your keen sense of being proactive, responsive and caring will make all the difference
As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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