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Hotel Equities logo

Front Desk Clerk - Sheraton Columbia South Carolina

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $13.00 - $15.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Hourly compensation
Team driven culture
Same-day pay
Employee assistance program
Career growth opportunities
Reduced room rates
Third party perks
employee discount
flexible schedule
Parental leave
Referral program

Job Description

Hotel Equities is a distinguished multi-award-winning hotel development and hospitality management company known for its excellence in creating and managing outstanding hospitality experiences. With a strong reputation for operational excellence and guest satisfaction, Hotel Equities partners with a diverse portfolio of properties across the United States, including luxury, full-service, extended stay, and select-service hotels. The company is committed to cultivating a culture that values team members, promotes career growth, and fosters innovative hospitality solutions through effective management practices. Hotel Equities prides itself on upholding high standards in service delivery, ensuring guests enjoy comfort and convenience combined with personalized attention.
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Job Requirements

  • Must be able to speak, read, write and understand the primary language used in the workplace
  • Must be able to read and write to facilitate communication
  • Requires good communication skills, both verbal and written
  • Must possess basic computational ability
  • Must possess basic computer skills
  • Most work tasks are performed indoors in a moderate temperature controlled environment
  • Must be able to stand and exert well-paced mobility for up to 4 hours
  • Must be able to exert ability to reach other hotel departments timely
  • Must be able to lift up to 20 lbs occasionally
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and visual acuity
  • Talking and hearing continuously while communicating with guests and staff
  • Vision use including near vision and depth perception
  • Ability to spend extended time viewing a computer screen
  • Requires manual dexterity to operate office equipment
  • Must have finger dexterity to operate necessary equipment
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Passion for people and service
  • Must be professional, responsible, mature in conduct
  • Must maintain open communication and be a positive team member

Job Qualifications

  • High School diploma or equivalent
  • Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards
  • Good verbal and written communication skills
  • Basic computational ability
  • Basic computer skills
  • Extensive knowledge of hotel services and facilities
  • General knowledge of local city and attractions
  • Ability to stand and walk for long periods
  • Ability to lift up to 20 lbs occasionally
  • Proficient in multitasking and customer service
  • Ability to follow company standard operating procedures
  • Friendly and professional demeanor
  • Ability to handle difficult situations diplomatically
  • Strong problem-solving and reasoning skills
  • Ability to work flexible schedules including nights, weekends, and holidays

Job Duties

  • Greet and welcome guests upon arrival
  • Register guests into the computer, verifying reservation, address, and credit information
  • Accept payment for guests’ accounts at registration and checkout
  • Maintain a house bank and accurately report daily receipts
  • Cash checks and exchange currency for guests
  • Issue keys and control entrance of safety deposit boxes
  • Post miscellaneous charges as requested
  • Promptly respond to and resolve guest complaints
  • Answer telephone promptly and courteously
  • Take reservations accurately and efficiently
  • Perform check-ins and check-outs thoroughly and efficiently
  • Greet and seat guests ensuring quality dining experience
  • Handle difficult situations diplomatically and professionally
  • Ensure compliance with safety programs and health department requirements
  • Maintain and enforce sanitation laws
  • Assist guests with luggage upon arrival and departure
  • Use guests’ names during interactions
  • Provide knowledge about local area, hotel, and services
  • Properly handle messages, wake-up calls, mail, and faxes
  • Assist guests with laundry and dry cleaning needs
  • Be aware of incoming VIPs
  • Follow all company standard operating procedures
  • Perform other assignments as directed by the General Manager
  • Maintain open communication with all departments
  • Respond positively to new ideas and accept constructive feedback
  • Be available to assist other departments in emergencies
  • Handle and account for keys properly
  • Promote and sell rooms, upgrades, and hotel amenities
  • Verify all reservation details and billing information
  • Complete shift closing with accurate approvals
  • Stay current with hotel developments through communication logs
  • Report potential sales contacts
  • Protect guests’ room numbers and privacy

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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