Front Desk Clerk - Sheraton Columbia South Carolina

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $13.00 - $15.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Hourly compensation

Team driven culture

Same-day pay

Employee assistance program

Career growth opportunities

Reduced room rates

Third party perks

employee discount

flexible schedule

Parental leave

Referral program

Job Description

Hotel Equities is a distinguished multi-award-winning hotel development and hospitality management company known for its excellence in creating and managing outstanding hospitality experiences. With a strong reputation for operational excellence and guest satisfaction, Hotel Equities partners with a diverse portfolio of properties across the United States, including luxury, full-service, extended stay, and select-service hotels. The company is committed to cultivating a culture that values team members, promotes career growth, and fosters innovative hospitality solutions through effective management practices. Hotel Equities prides itself on upholding high standards in service delivery, ensuring guests enjoy comfort and convenience combined with personalized attention.

The Sheraton Columbia Downtown Hotel in South Carolina is currently seeking a remarkable Front Desk Clerk to join their team. This role is vital as the first point of contact for guests, providing an exceptional and warm welcome and managing all front desk operations with professionalism. The Front Desk Clerk is responsible for greeting guests upon arrival, verifying reservations, processing check-ins and check-outs efficiently, and ensuring that all guest inquiries and needs are handled promptly and courteously. This position requires a warm and knowledgeable service approach to reassure guests that they have made the right choice staying at the Sheraton. Additionally, the Front Desk Clerk manages payments, maintains accurate reports of receipts, handles safety deposit box control, and resolves guest concerns effectively. Candidates must be comfortable using hotel management systems and have a comprehensive knowledge of the hotel’s services and local area to provide insightful recommendations and assistance.

Working in a dynamic hospitality environment, the Front Desk Clerk also assists guests with luggage, manages messages, wake-up calls, and other communication needs, and supports hotel safety procedures. Being an enthusiastic, responsible team player who adheres to company policies and procedures is essential. The role also involves selling room upgrades and promoting hotel amenities to maximize revenue opportunities. The position offers an hourly compensation range of $13.00 to $15.00 based on experience and promises a supportive team-driven culture with various employee benefits and career advancement opportunities. This is an excellent opportunity for individuals passionate about hospitality to develop their career in a vibrant hotel setting while delivering memorable guest experiences.

Job Requirements

Must be able to speak, read, write and understand the primary language used in the workplace
Must be able to read and write to facilitate communication
Requires good communication skills, both verbal and written
Must possess basic computational ability
Must possess basic computer skills
Most work tasks are performed indoors in a moderate temperature controlled environment
Must be able to stand and exert well-paced mobility for up to 4 hours
Must be able to exert ability to reach other hotel departments timely
Must be able to lift up to 20 lbs occasionally
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and visual acuity
Talking and hearing continuously while communicating with guests and staff
Vision use including near vision and depth perception
Ability to spend extended time viewing a computer screen
Requires manual dexterity to operate office equipment
Must have finger dexterity to operate necessary equipment
Ability to work a flexible schedule including nights, weekends, and holidays
Passion for people and service
Must be professional, responsible, mature in conduct
Must maintain open communication and be a positive team member

Job Qualifications

High School diploma or equivalent
Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards
Good verbal and written communication skills
Basic computational ability
Basic computer skills
Extensive knowledge of hotel services and facilities
General knowledge of local city and attractions
Ability to stand and walk for long periods
Ability to lift up to 20 lbs occasionally
Proficient in multitasking and customer service
Ability to follow company standard operating procedures
Friendly and professional demeanor
Ability to handle difficult situations diplomatically
Strong problem-solving and reasoning skills
Ability to work flexible schedules including nights, weekends, and holidays

Job Duties

Greet and welcome guests upon arrival
Register guests into the computer, verifying reservation, address, and credit information
Accept payment for guests’ accounts at registration and checkout
Maintain a house bank and accurately report daily receipts
Cash checks and exchange currency for guests
Issue keys and control entrance of safety deposit boxes
Post miscellaneous charges as requested
Promptly respond to and resolve guest complaints
Answer telephone promptly and courteously
Take reservations accurately and efficiently
Perform check-ins and check-outs thoroughly and efficiently
Greet and seat guests ensuring quality dining experience
Handle difficult situations diplomatically and professionally
Ensure compliance with safety programs and health department requirements
Maintain and enforce sanitation laws
Assist guests with luggage upon arrival and departure
Use guests’ names during interactions
Provide knowledge about local area, hotel, and services
Properly handle messages, wake-up calls, mail, and faxes
Assist guests with laundry and dry cleaning needs
Be aware of incoming VIPs
Follow all company standard operating procedures
Perform other assignments as directed by the General Manager
Maintain open communication with all departments
Respond positively to new ideas and accept constructive feedback
Be available to assist other departments in emergencies
Handle and account for keys properly
Promote and sell rooms, upgrades, and hotel amenities
Verify all reservation details and billing information
Complete shift closing with accurate approvals
Stay current with hotel developments through communication logs
Report potential sales contacts
Protect guests’ room numbers and privacy