Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $31.75 - $35.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
Life insurance
Paid Time Off
paid sick days
Team Member Travel Program
Daily Pay
Job Description
Hokulani Waikiki, a Hilton Grand Vacations Club, is a remarkable property located in the vibrant and scenic city of Honolulu, Hawaii. As part of Hilton Grand Vacations, one of the leading companies in the vacation ownership industry, Hokulani Waikiki offers an exceptional vacation experience through its expertly managed resort operations and dedicated team members. Hilton Grand Vacations is renowned for its commitment to innovation, quality, and continuous growth, ensuring that guests and owners enjoy memorable and seamless vacations. The company values its team members, recognizing their contributions as central to delivering outstanding guest services and maintaining the high standards expected... Show More
Job Requirements
- High school graduate or equivalent
- 1 year of related experience, including customer service, cash handling, and data entry experience
- Proficient in English language to communicate both verbally and in writing with guests, owners, and co-workers
- Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
- Ability to multi-task and prioritize duties to meet timelines and demands
Job Qualifications
- High school graduate or equivalent
- 1 year of related experience, including customer service, cash handling, and data entry experience
- Proficient in the English language to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
- Ability to multi-task and prioritize duties to meet timelines and demands
- Associate degree or college diploma preferred
- Prior hospitality, front desk, or relevant work history preferred
- Bilingual in Japanese preferred
Job Duties
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Input information into the computerized reservation system to update and maintain records
- Calls for bell person, as needed
- Accesses reservation system to determine unit availability and makes advance reservations or changes as the need arises
- Maintains HGVC due through the rental program and through merchandise sales
- Issues and controls unit keys
- Maintains safe deposit boxes
- Provides additional services by taking and delivering packages, telephone and fax messages to owners, guests, and resort staff
- Maintains weekly owner and rental confirmation files
- Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc
- Sorts and distributes incoming mails
- Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel
- Relays pertinent information to oncoming shift
- Prepares and mails pre-arrival welcome letters for owners, exchanges, and owners' loans, including preparing arrival packets
- Reports any unresolved problems with owners and guests to management
- Maintains clean work area
- Provides information on area attractions and resort amenities
- Types correspondence and reports for management as needed
- Assists club owners in certain aspects of the club program
- Assists other departments as needed and carries out other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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