Front Desk Clerk | Sheraton Oceanfront Hotel Guest Services

Shamin Hotels is a prominent hospitality company founded in 1978 by P.C. Amin and B.N. Shah. Originating from a bold entrepreneurial vision, the company began with the acquisition of a bankrupt hotel in Lumberton, North Carolina, and has since grown into the largest hotel owner and operator in Virginia. Today, Shamin Hotels manages over 70 properties across multiple states, establishing a strong presence in the hospitality industry. Known for its commitment to excellence, innovative spirit, and customer-centric approach, Shamin Hotels offers diverse opportunities for growth and advancement within the company. With a focus on quality service and community engagement, Shamin Hotels continues to evolve, delivering exceptional guest experiences across its portfolio.

The Guest Service Agent position at Shamin Hotels plays a pivotal role in delivering exceptional guest experiences by managing front desk operations efficiently. Reporting to the Front Office Manager within the Operations Department, this hourly role involves interacting directly with guests both in-person and virtually to facilitate smooth check-ins and check-outs. The agent's responsibilities include registering guests, assigning rooms, issuing keys, handling payments, and providing guests with detailed information about hotel services and local attractions. This role requires a combination of excellent communication skills, attention to detail, and a passion for hospitality. Essential duties include managing reservations, maintaining accounts, answering guest inquiries about dining, entertainment, and travel, and supporting seamless communication within the hotel departments.

The Guest Service Agent will exemplify Shamin Hotels' core values which emphasize teamwork, ownership, and passionate service. Candidates will be expected to greet guests warmly, provide reliable and efficient support, and contribute positively to the hotel's operational success. Whether confirming reservations, assisting with special guest requests such as flower or champagne orders, or enforcing credit policies, the Guest Service Agent is instrumental in fostering a welcoming and professional environment. This position offers opportunities for personal development and career advancement in a fast-paced, guest-oriented setting. With competitive hourly pay paid bi-weekly and a comprehensive benefits package for full-time associates, Shamin Hotels is dedicated to supporting its team members while enhancing guest satisfaction. Joining Shamin Hotels means becoming part of a dynamic team committed to hospitality excellence and continuous growth within the hotel industry.