Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $32,875.64 - $37,206.03
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Career development opportunities
Job Description
Harrah's is a prominent hotel and casino known for providing exceptional hospitality and entertainment to guests. Established as a leader in the gaming and hospitality industry, Harrah's offers a dynamic environment where guest satisfaction is a top priority. The establishment prides itself on delivering superior service standards, ensuring a comfortable and welcoming atmosphere for all visitors. With a wide range of amenities, including luxurious accommodations, entertainment options, and dining experiences, Harrah's continues to be a top destination for travelers and gaming enthusiasts alike.
The role of Front Desk Associate at Harrah's is crucial in maintaining the smooth flow of ... Show More
The role of Front Desk Associate at Harrah's is crucial in maintaining the smooth flow of ... Show More
Job Requirements
- Must be 18 years of age
- High school diploma or equivalent
- Must be able to obtain Missouri Gaming License
- Must be able to work any day of the week and any shift including holidays and weekends
- Must have excellent customer service and communication skills
- Ability to use a computer
- Must possess mathematical ability to add, subtract, multiply and divide
- Must perform duties with a sense of urgency
- Must possess a polished and professional appearance
- Must be detail oriented
- Must have guest service experience
- Must be able to stand for prolonged periods
- Must be able to lift and carry minimum 25 lbs
- Must be able to work independently and with a team
- Must be able to work at a fast pace and stressful situations
- Must tolerate second-hand smoke, high noise levels, bright lights and dust
- Must be able to read, write, speak and understand English
Job Qualifications
- High school diploma or equivalent
- Ability to uphold and demonstrate highest level of integrity
- Must be 18 years of age
- Must be able to obtain Missouri Gaming License
- Excellent customer service and communication skills
- Knowledgeable in data entry and computer use
- Ability to read, write and understand English
- Must perform duties with a sense of urgency
- Ability to deal with a variety of people
- Mathematical ability to add, subtract, multiply and divide
- Polished, impeccable appearance and professional demeanor
- Detail oriented
- Guest service experience required
Job Duties
- Responsible for guest satisfaction and complete flow of communication at the front desk
- Registers and processes guests promptly upon arrival and departure
- Perform all guest accounting functions according to established hotel procedure
- Receive and process telephone and walk-in reservations accurately
- Keep immediate supervisor informed of problems or unusual matters
- Oversee a secure and safe environment for employees and guests
- Maintain grooming standards according to property policies
- Perform all duties requested or required
- Greet and welcome hotel and casino guests energetically and enthusiastically
- Assign appropriate guest room accommodations during check-in
- Verify that departing guests have experienced superior hospitality
- Invoke service recovery when appropriate
- Cashier duties including record keeping, posting charges, billing disputes and cash handling
- Inform guests of shows, facilities, services, and room amenities
- Assist guests with special accommodation requests
- Make reservations and handle cancellations
- Handle multiple tasks with a sense of urgency
Job Location
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