Front Desk Clerk - Full time & Part Time
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
flexible scheduling
Paid holidays
401(k) with employer match
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Moody National Management LP is an established company committed to fostering a vibrant workplace culture grounded in trust, respect, and a strong work ethic. This company believes that its people are the most valuable asset and drives its mission by encouraging employees to strive for excellence, learn continuously, and unlock their full potential. Moody National Management LP is dedicated to delivering top-tier real estate solutions with a customer-centric approach. One of the premier properties under its management is the Courtyard by Marriott Waterbury Downtown, a distinguished hotel known for its exceptional guest services and comfortable accommodations in the vibrant downtown... Show More
Job Requirements
- high school education or equivalent work experience
- 1+ years of experience as a front desk clerk or other customer service position
- minimum training required per year as assigned by the company
- any additional training required by manager
Job Qualifications
- high school education or equivalent work experience
- 1+ years of experience as a front desk clerk or other customer service position
- solid working knowledge of related company and brand policies, procedures, and services
- general knowledge of other departments in the hotel
- excellent interpersonal, written/verbal communication and telephone etiquette skills
- intermediate proficiency with front desk computer systems
- excellent command of the English language
- second language proficiency desirable
- excellent time management skills and ability to multi-task and prioritize work
- exceptional problem-solving skills
- ability to maintain customer focus
- excellent organizational and planning skills
- ability to work well in a team environment
- ability to follow corporate standards and procedures
Job Duties
- complete front desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
- accurately conduct all cash handling and credit card processing activities
- respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
- resolve customer complaints, escalate issues as necessary or report to other departments for resolution
- accommodate guest requests, when possible, within policies/procedures
- pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies
- cancel reservations according to procedures
- accurately complete any logs/reports as specified by management
- arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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