Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $34,005.28 - $37,539.29
Benefits
competitive pay
Flexible scheduling opportunities
Paid holidays
401(k) with employer match
Paid time off for full-time associates
comprehensive medical insurance
Dental Insurance
Vision Insurance
Job Description
Moody National Management LP is a respected company that manages the Courtyard by Marriott Waterbury Downtown, a prominent hotel establishment dedicated to delivering exceptional real estate and hospitality services. Moody believes that the most essential element of any business is its people; the company fosters a culture of trust, respect, and dedication, prioritizing the growth, motivation, and development of its employees. This culture empowers team members to continuously improve their skills, achieve their full potential, and provide customers with top-notch service and solutions. Moody National Management LP is committed to creating positive work environments with competitive pay, flexible schedules, paid... Show More
Job Requirements
- High school education or equivalent work experience
- 1+ years of experience as a front desk clerk or other customer service position
- minimum training required per year as assigned by the company
- any additional training required by manager
Job Qualifications
- High school education or equivalent work experience
- 1+ years of experience as a front desk clerk or other customer service position
- solid working knowledge of related company and brand policies, procedures, and services
- excellent interpersonal, written and verbal communication, and telephone etiquette skills
- intermediate proficiency with front desk computer systems
- excellent command of the English language
- second language proficiency desirable
- excellent time management skills and ability to multi-task and prioritize work
- exceptional problem-solving skills
- ability to maintain customer focus
- excellent organizational and planning skills
- ability to work well in a team environment
- ability to follow corporate standards and procedures
Job Duties
- Complete front desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
- accurately conduct all cash handling and credit card processing activities
- respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
- resolve customer complaints, escalate issues as necessary or report to other departments for resolution
- accommodate guest requests, when possible, within policies and procedures
- pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies
- cancel reservations according to procedures
- accurately complete any logs and reports as specified by management
- arrange for alternative lodging for guests when necessary and in accordance with established procedures
- perform other duties as assigned
Job Location
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