Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Benefits
Day 1 Benefit Eligibility
competitive base pay
Recognition Programs and Rewards
Discounted travel programs
401(k) program with company match
Paid Time Off
Paid holidays
paid sick days
Employee Stock Purchase Program
tuition reimbursement programs
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a distinguished leader in the vacation ownership industry, known for its unwavering commitment to innovation, quality, and exceptional guest experiences. The company operates a portfolio of premium resorts and villas, including the DRI Boardwalk Resort and Villas located in the vibrant Virginia Beach, VA area. Hilton Grand Vacations prides itself on placing people first, fostering a culture where team members are valued as the heart of the organization. This strong emphasis on employee growth, passion, and dedication has propelled the success and expansion of the Hilton Grand Vacations brand, making it a preferred employer in hospitality.Show More
Job Requirements
- High school diploma or equivalent
- Six months customer service experience
- Proficient English language skills
- Ability to communicate clearly verbally and in writing
- Courteous and professional attitude
- Flexibility to adapt to varying schedules
- Ability to multitask and prioritize in a fast-paced environment
Job Qualifications
- Proficient English language and interpersonal skills with the ability to communicate both verbally and in writing
- A courteous, professional attitude and presentation
- Flexibility to adapt to schedule changes and cover shifts on short notice
- Ability to multi-task responsibilities and prioritize duties
- Six months customer service experience
- Experience as a front desk or guest services agent
- Knowledge of cash or credit card transactions
- Experience in resort hospitality or a related industry
Job Duties
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Inputs information into the computerized reservations system to update and maintain records
- Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises
- Generates invoices and collects monies due through the rental program and through merchandise sales
- Maintains safety deposit boxes
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets
- Provides information on area attractions and resort amenities
- Types correspondence and reports for management as needed
Job Location
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