Front Desk Clerk

Honolulu, HI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $25.72 - $31.49

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Life insurance

Paid Time Off

Employee Discounts

Job Description

Hokulani Waikiki, a Hilton Grand Vacations Club, is located in the vibrant and picturesque city of Honolulu, Hawaii. As part of the Hilton Grand Vacations family, this resort offers an exceptional vacation ownership experience with a commitment to quality, innovation, and guest satisfaction. Hilton Grand Vacations is recognized as a leader in the vacation ownership industry, dedicated to delivering memorable vacations and ensuring each guest receives the highest standard of hospitality and service. With a strong focus on teamwork and a culture rooted in service excellence, the resort provides a dynamic work environment for its dedicated team members who are... Show More

Job Requirements

High school graduate or equivalent
1 year of related experience including customer service, cash handling, and data entry experience
Proficient in English language to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
Ability to multi-task and prioritize duties to meet timelines and demands

Job Qualifications

Associate degree or college diploma
Prior hospitality, front desk, or relevant work history
Bilingual

Job Duties

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
Input information into the computerized reservation system to update and maintain records
Calls for bell person as needed
Accesses reservation system to determine unit availability and makes advance reservations or changes as the need arises
Maintains HGVC due through the rental program and merchandise sales
Issues and controls unit keys
Maintains safe deposit boxes
Provides additional services by taking and delivering packages, telephone and fax messages to owners, guests, and resort staff
Maintains weekly owner and rental confirmation files
Reviews expected check-in lists, noting comments regarding lockouts, special requests etc
Sorts and distributes incoming mails
Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel
Relays pertinent information to oncoming shift
Prepares and mails pre-arrival welcome letters for owners, exchanges, and owners’ loans including preparing arrival packets
Reports any unresolved problems with owners and guests to management
Maintains clean work area
Provides information on area attractions and resort amenities
Types correspondence and reports for management as needed
Assists club owners in certain aspects of the club program
Assists other departments as needed and carries out other duties as assigned by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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