Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k plan
Tuition Assistance
Discounted hotel rates
Training and Development
Career advancement opportunities
Job Description
Homewood Suites Uptown is a newly established hotel under the Concord Hospitality umbrella, known for its commitment to quality, integrity, and community. As a part of Concord Hospitality, a respected hotel management company with a reputation for excellence and associate-centric values, Homewood Suites Uptown embodies these ideals by fostering a welcoming and professional environment not only for guests but for its employees as well. Concord Hospitality is widely recognized for offering competitive wages, comprehensive benefits, and an empowering work culture that encourages career growth. The company highlights an Associate First policy, ensuring all team members feel valued, respected, and motivated... Show More
Job Requirements
- High school diploma or equivalent
- Willingness to work flexible hours including nights, weekends and holidays
- Ability to provide excellent customer service
- Experience with cash handling and payment processing
- Strong communication skills
- Ability to multitask and work in a fast-paced environment
- Must be able to work as part of a team
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred but not required
- Strong communication and interpersonal skills
- Ability to handle guest concerns professionally
- Knowledge of hotel safety and emergency procedures
- Proficiency in basic computer skills and cash handling
- Positive attitude with a passion to serve others
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs such as travel programs and special offers
- Communicate effectively with various departments and management on guest comments and concerns
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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