Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
critical illness insurance
accident insurance
Paid Time Off
Holiday pay
hotel discounts
Job Description
The Embassy Suites Downtown Pittsburgh is a vibrant and energetic hotel that embodies an urban and industrial flair, perfectly situated in the heart of Pittsburgh's financial district. This 25-story hotel offers 225 suite rooms, catering to both business and leisure travelers. Its prime location places guests just minutes away from major attractions such as the theater district, strip district, and three major sports stadiums, making it an ideal choice for visitors seeking comfort and convenience. Embassy Suites Downtown Pittsburgh boasts over 6,000 square feet of flexible meeting and banquet space, providing ample room for a variety of events.
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Job Requirements
- High school diploma or equivalent
- Customer service experience
- Knowledge of front desk operations
- Ability to communicate effectively in English
- Strong organizational skills
- Basic computer literacy
- Ability to work flexible hours including weekends and holidays
- Ability to remain professional and courteous under pressure
- Willingness to comply with hotel policies and procedures
- Ability to work in a fast-paced environment
Job Qualifications
- Customer service experience
- Hotel front desk experience preferred
- Excellent interpersonal and communication skills
- Proficiency in English language
- Ability to solve routine problems on the job
- Willingness to learn new skills and improve existing ones
- Professional appearance and demeanor
- Ability to work flexible hours and shifts
- Ability to handle cash and other financial transactions accurately
Job Duties
- Assist in maximization of revenue goals through up selling and down selling according to occupancy, rates and competitors
- Efficiently coordinate daily arrivals and departures including special requests
- Follow hotel's cash handling procedures
- Keep front office neat and organized and communicate daily activities to appropriate departments
- Seek feedback from guest to ensure the highest level of satisfaction and resolve problem situations through management aid to exceed guest expectations
- Respond to and direct emergency situations and security issues to management immediately
- Report to supervisor any health, safety, or hazard issues
- Ensure that health and safety standards are maintained with the front desk both employee and guest perspective
- Ensure safety and well-being of guests and co-workers by having a working knowledge of crisis and emergency procedures
- Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions
- Attend meetings and training as requested
- Responsible for proper key control
- Wear uniform and nametag
- Comply with hotel and brand standards
- Ensure compliance of all company policies and procedures
- Work closely with the sales team and capitalize on all revenue
- Have good understanding of PMS system
- Be willing to work any shift and fill in when other associates are not able to work
- Continue working until the next shift arrives
- Send daily end of shift activity to supervisor and copy to general manager
- Embrace the mission, values and vision of Indus
- Maintain personal cleanliness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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