Front Desk Clerk

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $21.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Tuition Assistance
discounted hotel stays
Paid Time Off

Job Description

Concord Hospitality is a well-established company known for its commitment to delivering exceptional hospitality experiences across its managed hotels. With a strong focus on company culture and associate well-being, Concord Hospitality emphasizes values such as quality, integrity, community, profitability, and fun—its five foundational Cornerstones. The company takes pride in fostering a supportive and respectful work environment where associates feel valued and are encouraged to grow professionally and personally. At Concord Hospitality, employees are provided with comprehensive training, development opportunities, and benefits, reflecting the company’s dedication to its workforce and the communities it serves. Concord Hospitality is recognized for its Associate... Show More

Job Requirements

  • High school diploma or equivalent
  • prior experience in hospitality or customer service
  • excellent communication skills
  • ability to handle cash transactions
  • strong interpersonal skills
  • knowledge of hotel safety procedures
  • ability to work various shifts including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • previous experience in a customer service or hospitality role preferred
  • excellent communication and interpersonal skills
  • ability to handle cash and financial transactions accurately
  • strong problem-solving skills
  • proficiency with hotel management software is a plus
  • ability to work in a fast-paced environment
  • team player with a positive attitude

Job Duties

  • Assisting guests efficiently, courteously and professionally at all times
  • maintain a high level of service and hospitality
  • promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  • post guest charges, collect payments and follow all cash handling procedures
  • handle guest mail and messages with respect to privacy and professionalism
  • be knowledgeable of the hotel brand and various programs including travel programs and special offers
  • be a great communicator to various departments and management on guest comments and concerns
  • respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
  • have full knowledge of hotel safety and emergency procedures

Job Qualifications

Experience

No experience required

Job Location

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