Front Desk Clerk

Hilton Grand Vacations is a renowned company in the hospitality industry dedicated to providing exceptional vacation experiences to guests worldwide. As part of the Hilton portfolio, Hilton Grand Vacations specializes in vacation ownership and resort management, offering premium accommodations and memorable stays at various destinations. With a strong commitment to guest satisfaction, employee development, and community engagement, Hilton Grand Vacations has built a reputation for excellence and hospitality since its establishment over 30 years ago. The company values its team members, promoting a culture of work-life balance, family-friendly benefits, and career advancement opportunities. Notably, Hilton Grand Vacations has been recognized by Newsweek as one of "America's Greatest Workplaces for Parents & Families," highlighting its dedication to fostering an inclusive and supportive workplace for all employees.

This particular opportunity is for a Full Time Front Desk Clerk position at The Fountains Resort, a property managed by Hilton Grand Vacations. The Front Desk Clerk plays a pivotal role in creating a welcoming environment for guests and owners from the moment they arrive until their departure. This role is ideal for individuals who enjoy customer interaction and take pride in delivering outstanding service to resort guests. The responsibilities include managing guest check-ins and check-outs efficiently, handling payments, addressing housekeeping and maintenance requests, and maintaining the front desk area with necessary supplies and informational packets. The role also involves answering phone calls and directing them to appropriate departments, supporting daily operational needs, and assisting with other tasks as assigned by leadership.

Working with Hilton Grand Vacations offers more than just a job; it provides a path to professional growth and personal fulfillment. Employees benefit from a driven compensation structure that rewards performance, recognition programs that celebrate achievements, and discounted travel rates that make exploring new destinations more accessible. The company also offers a 401(k) plan with matching contributions, paid time off and sick days ensuring work-life balance, tuition reimbursement programs to support continuing education, and comprehensive learning and advancement opportunities to help employees reach their full potential.

This role requires strong organizational skills, the ability to manage multiple priorities, and excellent communication skills in English. Candidates should have at least six months of customer service experience and be open and flexible to work shifts that include weekends and holidays. This position is available to all U.S. hourly team members not represented by labor organizations and is committed to a policy of equal employment opportunity, ensuring diversity and inclusion across all levels. Hilton Grand Vacations also provides reasonable accommodations for individuals with disabilities during the application, interview process, and employment life cycle.

Joining Hilton Grand Vacations as a Front Desk Clerk means being part of a reputable, caring, and forward-thinking team dedicated to the hospitality industry. It offers a vibrant workplace where every team member’s contribution is valued, and career pathways are supported. This role represents a fantastic opportunity for those looking to build a future in hospitality, develop new skills, and create unforgettable vacation memories for guests at one of the company’s fabulous resorts.