Front Desk Clerk

Hilton Grand Vacations is a premier hospitality company specializing in vacation ownership and resort experiences across the United States and internationally. Known for its commitment to quality, exceptional customer service, and creating memorable vacations, Hilton Grand Vacations operates a vast network of resorts and vacation destinations that cater to a diverse clientele. The company's mission centers on helping people get away and enjoy life’s special moments, while also offering rewarding career opportunities to its team members. Hilton Grand Vacations boasts a dynamic work environment where employees can grow professionally and personally, supported by comprehensive benefits and a culture that values work-life balance and family-friendly policies. The organization has received prestigious recognitions, including accolades for being one of America’s Greatest Workplaces for Parents and Families, reflecting its dedication to employee well-being and satisfaction.

At the Orlando Sunshine Resort, one of Hilton Grand Vacations’ acclaimed properties, we are seeking a Full-Time Front Desk Clerk to join our top-performing team. This role is ideal for someone who enjoys delivering outstanding guest service and wants to contribute to memorable vacation experiences. As a Front Desk Clerk, you will be the first point of contact for guests and owners, ensuring their arrival and stay are smooth, welcoming, and pleasant. The position offers the unique opportunity to be part of a supportive workplace that emphasizes daily pay options, day one benefits, and numerous incentives including driven compensation and recognition programs. Employees also benefit from a 401(k) program with company match, paid time off, paid sick days, tuition reimbursement programs, and extensive learning and advancement opportunities.

The responsibilities of this position include greeting guests warmly upon arrival, managing check-in and check-out processes efficiently, and handling payments and folios accurately. You will serve as a liaison between guests and resort departments by receiving housekeeping and maintenance requests and ensuring the right personnel are promptly informed. The role also involves maintaining the front desk with necessary supplies and preparing arrival packets and local area information, facilitating an enjoyable and informed stay for guests. Additionally, you will manage telephone calls and direct inquiries as necessary, supporting overall front desk operations under the guidance of your leader.

This role demands strong organizational skills, the ability to prioritize tasks effectively, and proficiency in the English language. Candidates should have a minimum of six months of customer service experience, demonstrating their capability to handle a fast-paced environment while maintaining a friendly and professional demeanor. Open and flexible availability, including weekends and holidays, is essential to meet the operational needs of the resort.

Hilton Grand Vacations prides itself on its inclusive and diverse workplace culture. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. We value every potential team member's contribution and strive to cultivate an environment where everyone can reach their full potential. This is more than just a job; it’s a chance to build a rewarding career in the hospitality industry with a respected global brand dedicated to service excellence and employee growth.