
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $21.00 - $23.00
Benefits
Recognition Programs and Rewards
Health Insurance
Dental Insurance
Vision Insurance
travel discounts program
Paid vacation
Employee assistance program
Job Description
Hilton Grand Vacations is a renowned global hospitality company dedicated to providing exceptional vacation experiences to its guests. As a prominent timeshare brand within the hospitality industry, Hilton Grand Vacations focuses on delivering outstanding service, luxurious accommodations, and memorable experiences to travelers seeking to explore new destinations while enjoying the comforts of home. With a strong emphasis on work culture rooted in positivity, recognition, and development, HGV fosters an environment where employees can thrive personally and professionally while helping guests make the most of their vacations.
The company is celebrated for its people-first culture and commitment to health and well-being, offering employees excellent healthcare options including medical, dental, and vision coverage. Hilton Grand Vacations has received numerous accolades such as being named to Newsweek’s Top 100 Most Loved Workplaces list in consecutive years and earning prestigious Stevie Awards for company excellence and growth. It is also recognized as one of the top companies in travel and hospitality by LinkedIn and celebrated for its family-friendly workplace policies. These honors underscore HGV’s dedication to a supportive and rewarding workplace where career advancement and employee satisfaction are top priorities.
The Front Desk Clerk role at Hilton Grand Vacations offers an exciting opportunity to join a dynamic team focused on creating positive guest interactions in a travel and hospitality environment. This hourly position pays between $21.00 and $23.00 and is ideal for individuals who enjoy engaging with guests, handling multiple tasks efficiently, and delivering service with professionalism and care. As a Front Desk Clerk, you will be the primary point of contact for owners and guests checking in or out of the resort, responding promptly to requests, managing reservations and payments, and ensuring a seamless guest experience.
This role demands strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting. Responsibilities also include managing safety deposit boxes, coordinating with housekeeping and maintenance teams to address guest needs, restocking supplies, and collaborating with coworkers to complete daily operational duties. Hilton Grand Vacations supports its employees with a comprehensive set of benefits including generous paid vacation, travel discounts, employee assistance programs for mental and physical well-being, and ongoing opportunities for learning and career growth. The company values diversity and provides reasonable accommodations for individuals with disabilities, ensuring an inclusive workplace for all.
Joining Hilton Grand Vacations as a Front Desk Clerk means becoming part of a reputable hospitality organization that not only prioritizes guest satisfaction but also invests in its employees’ futures. If you have prior customer service experience, a professional demeanor, and the flexibility to adapt in a dynamic environment, this position provides a rewarding and stable career path within one of the most respected names in the travel industry. Hilton Grand Vacations invites you to bring your enthusiasm, dedication, and commitment to excellence to their team where helping guests enjoy life’s best moments also helps you reach new professional heights.
The company is celebrated for its people-first culture and commitment to health and well-being, offering employees excellent healthcare options including medical, dental, and vision coverage. Hilton Grand Vacations has received numerous accolades such as being named to Newsweek’s Top 100 Most Loved Workplaces list in consecutive years and earning prestigious Stevie Awards for company excellence and growth. It is also recognized as one of the top companies in travel and hospitality by LinkedIn and celebrated for its family-friendly workplace policies. These honors underscore HGV’s dedication to a supportive and rewarding workplace where career advancement and employee satisfaction are top priorities.
The Front Desk Clerk role at Hilton Grand Vacations offers an exciting opportunity to join a dynamic team focused on creating positive guest interactions in a travel and hospitality environment. This hourly position pays between $21.00 and $23.00 and is ideal for individuals who enjoy engaging with guests, handling multiple tasks efficiently, and delivering service with professionalism and care. As a Front Desk Clerk, you will be the primary point of contact for owners and guests checking in or out of the resort, responding promptly to requests, managing reservations and payments, and ensuring a seamless guest experience.
This role demands strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting. Responsibilities also include managing safety deposit boxes, coordinating with housekeeping and maintenance teams to address guest needs, restocking supplies, and collaborating with coworkers to complete daily operational duties. Hilton Grand Vacations supports its employees with a comprehensive set of benefits including generous paid vacation, travel discounts, employee assistance programs for mental and physical well-being, and ongoing opportunities for learning and career growth. The company values diversity and provides reasonable accommodations for individuals with disabilities, ensuring an inclusive workplace for all.
Joining Hilton Grand Vacations as a Front Desk Clerk means becoming part of a reputable hospitality organization that not only prioritizes guest satisfaction but also invests in its employees’ futures. If you have prior customer service experience, a professional demeanor, and the flexibility to adapt in a dynamic environment, this position provides a rewarding and stable career path within one of the most respected names in the travel industry. Hilton Grand Vacations invites you to bring your enthusiasm, dedication, and commitment to excellence to their team where helping guests enjoy life’s best moments also helps you reach new professional heights.
Job Requirements
- Prior customer service experience
- Professional demeanor
- Proficient in the English language both verbally and in writing
- Ability to multi-task responsibilities and prioritize
- Flexibility to adapt to schedule changes and cover shifts on short notice
- Anticipates customer needs and thinks about how work impacts customers
- Builds confidence in self and others with honest and diligent interactions
Job Qualifications
- Prior customer service experience
- Professional demeanor
- Proficient in the English language both verbally and in writing
- Ability to multi-task responsibilities and prioritize
- Flexibility to adapt to schedule changes and cover shifts on short notice
- Anticipates customer needs and thinks about how work impacts customers
- Builds confidence in self and others with honest and diligent interactions
Job Duties
- Check in and out owners and guests
- Respond to guests’ requests
- Assist guests with reservations or changes
- Generate invoices and collect payments
- Maintain safety deposit boxes
- Receive housekeeping and maintenance requests or work orders and contact accurate departmental personnel
- Work as a team with co-workers to complete checklists and daily duties
- Prepare and consistently restock the front desk with supplies
- Perform other duties as requested by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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