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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $21.00 - $23.00
Benefits
Recognition Programs and Rewards
Health Insurance
Dental Insurance
Vision Insurance
travel discounts program
Paid vacation
Employee assistance program
Job Description
Hilton Grand Vacations is a renowned global hospitality company dedicated to providing exceptional vacation experiences to its guests. As a prominent timeshare brand within the hospitality industry, Hilton Grand Vacations focuses on delivering outstanding service, luxurious accommodations, and memorable experiences to travelers seeking to explore new destinations while enjoying the comforts of home. With a strong emphasis on work culture rooted in positivity, recognition, and development, HGV fosters an environment where employees can thrive personally and professionally while helping guests make the most of their vacations.
The company is celebrated for its people-first culture and commitment to health and well-be... Show More
The company is celebrated for its people-first culture and commitment to health and well-be... Show More
Job Requirements
- Prior customer service experience
- Professional demeanor
- Proficient in the English language both verbally and in writing
- Ability to multi-task responsibilities and prioritize
- Flexibility to adapt to schedule changes and cover shifts on short notice
- Anticipates customer needs and thinks about how work impacts customers
- Builds confidence in self and others with honest and diligent interactions
Job Qualifications
- Prior customer service experience
- Professional demeanor
- Proficient in the English language both verbally and in writing
- Ability to multi-task responsibilities and prioritize
- Flexibility to adapt to schedule changes and cover shifts on short notice
- Anticipates customer needs and thinks about how work impacts customers
- Builds confidence in self and others with honest and diligent interactions
Job Duties
- Check in and out owners and guests
- Respond to guests’ requests
- Assist guests with reservations or changes
- Generate invoices and collect payments
- Maintain safety deposit boxes
- Receive housekeeping and maintenance requests or work orders and contact accurate departmental personnel
- Work as a team with co-workers to complete checklists and daily duties
- Prepare and consistently restock the front desk with supplies
- Perform other duties as requested by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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