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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) program with company match
Tuition Assistance
discounted room rates at Concord-managed hotels
Training and development opportunities
Career advancement opportunities
Job Description
Concord Hospitality is a leading company in the hospitality industry, renowned for managing a diverse portfolio of hotels that prioritize guest comfort and satisfaction. With their commitment to quality and excellence, Concord Hospitality has established itself as a trusted name, fostering an "Associate First" culture that promotes professional growth, diversity, and work-life balance. The company's values revolve around five key cornerstones: Quality, Integrity, Community, Profitability, and Fun, emphasizing a holistic approach to both guest experience and employee satisfaction. As a full-time employer, Concord offers competitive wages along with comprehensive benefits, demonstrating a strong dedication to its workforce.
The ... Show More
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Job Requirements
- High school diploma or equivalent preferred
- Previous experience in hospitality or customer service is advantageous
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks simultaneously and work under pressure
- Strong attention to detail and organizational abilities
- Availability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality standards
- Promptly address guest concerns and ensure satisfaction in a timely manner
- Post guest charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Stay knowledgeable about the hotel brand, travel programs, and special offers
- Communicate guest feedback effectively to departments and management
- Respond quickly to calls, lobby visitors, and team members needing assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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