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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Free Meal Every Shift
room discounts at Marcus Hotels & Resorts and Hilton-branded properties
discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
Two for one movie theater coupons at Marcus Theatres
Early wage access
Paid Time Off
Job Description
The Hilton Milwaukee is a premier hotel located in the heart of downtown Milwaukee. As part of Marcus Hotels & Resorts, a division of The Marcus Corporation, it benefits from a rich legacy of over 60 years of operational and service excellence. Marcus Hotels & Resorts is widely recognized for creating extraordinary experiences for both guests and associates, earning a reputation as "People Pleasing People." The Hilton Milwaukee itself is a historic gem that has recently undergone a significant $40 million renovation, elevating its guest rooms, event spaces, and grand lobby to a new era of modern elegance. Originally built... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel, receptionist, customer service, front desk or administrative experience preferred
- Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure
- Excellent customer service skills and communication
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergencies
Job Qualifications
- High school diploma or equivalent
- Previous hotel, receptionist, customer service, front desk or administrative experience preferred
- Excellent customer service skills and communication
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergencies
Job Duties
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out of rooms
- Input and retrieve information routinely from computer system to communicate guest requests
- Make appropriate selection of rooms based on guests' needs
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management
- Promptly answer the phone in a professional and clear manner
- Maintain cash handling accuracy including responsibility for House Bank
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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