Front Desk Clerk

The hiring establishment is part of the State University of New York (SUNY) system, recognized for its commitment to academic excellence and comprehensive health services. This medical facility forms a crucial part of SUNY's network, providing specialized patient care and advanced healthcare services. With a focus on high-quality service delivery, this healthcare institution supports a broad range of medical and administrative functions designed to enhance patient care and improve clinical outcomes. Being a public university-affiliated hospital, the facility integrates educational opportunities with real-world health service delivery, making it a dynamic place for medical professionals and administrative staff alike.

The role available is that of a Hospital Patient Services Clerk 2, a vital administrative position within the healthcare setting. This contingent permanent role offers a work schedule based on a 37.5-hour week, Monday through Friday from 8 am to 4 pm, with a competitive salary of $42,641. The ideal candidate will be involved in a range of patient registration and scheduling duties that demand precision, confidentiality, and effective communication skills. The responsibilities encompass facilitation of patient check-in and check-out, managing insurance details, obtaining necessary patient consents, and coordinating schedules for operating room cases. The position requires interaction with multiple healthcare teams, management of patient information using the Epic system, and the ability to multitask efficiently in a fast-paced environment. This role also supports ancillary test scheduling and ensures all surgical consents and pre-surgical paperwork are accurately completed and filed.

As Hospital Patient Services Clerk 2, the individual must demonstrate proficiency in handling sensitive information confidentially while balancing various administrative tasks. This includes coordinating insurance authorizations, responding to clinical phone inquiries, managing and sorting patient documentation, and performing routine clerical duties such as mail and fax distribution. The position requires a detail-oriented mindset, strong organizational skills, and the capacity to communicate effectively across departments to facilitate seamless patient care. The role is foundational in ensuring patients experience a smooth, coordinated process from intake through discharge, underscoring the importance of customer service and operational accuracy within the healthcare framework. This opportunity is ideal for applicants seeking to contribute to an esteemed university-affiliated hospital system while advancing their careers in healthcare administration.