Front Desk Clerk

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

competitive pay

flexible scheduling

Paid holidays

401(k) with employer match

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Job Description

Moody National Management LP is a reputable property management company dedicated to delivering exceptional real estate solutions. At Moody, the culture is built around the belief that people are the most important component of any business. This philosophy is deeply integrated into their operational approach, focusing on building trust, respect, and fostering a hardworking environment. Moody encourages its employees to continually develop their skills, aim higher, and realize their fullest potential in the workplace. The company manages various properties, including the Residence Inn Houston Medical Center/NRG Park, a vibrant hotel located in a bustling area known for its proximity to major medical and event facilities. Moody takes pride in providing excellent customer service and comfortable accommodations to guests, sustaining a positive experience for both guests and employees alike.

The Residence Inn Houston Medical Center/NRG Park, managed by Moody National Management LP, is currently seeking enthusiastic and dedicated Front Desk Associates to join their team. This role is perfect for individuals who thrive in fast-paced environments and enjoy interacting with diverse groups of people. While previous customer service experience is advantageous, it is not mandatory, allowing entry-level candidates to grow and learn on the job. The primary responsibilities of the Front Desk Associate involve processing guest reservations, managing check-in and check-out procedures, and providing meaningful and timely assistance to guests during their stay. This position requires excellent organizational skills, attention to detail, and the ability to handle various customer service challenges with professionalism and courtesy.

As a Front Desk Associate at the Residence Inn Houston Medical Center/NRG Park, you will be an integral part of the guest experience. Your role is critical in ensuring smooth hotel operations by accurately handling cash and credit transactions, responding promptly to guest inquiries, managing reservations in line with hotel policies, and escalating issues when necessary. Moody National Management LP values its employees by offering competitive pay, flexible scheduling to accommodate various lifestyles, paid holidays, and a 401(k) plan with employer matching contributions. Additionally, full-time associates have the benefit of paid time off as well as comprehensive medical, dental, and vision benefits, supporting their overall wellbeing.

This full-time position is based in a professional office setting within the hotel, utilizing standard office equipment such as computers, phones, and fax machines. The work schedule may vary, with occasional overtime, suitable for individuals who are adaptable and capable of prioritizing multiple tasks efficiently. The role demands excellent communication skills, proficiency in front desk computer systems, a solid command of the English language, and an ability to maintain a positive, customer-focused attitude. Joining the Moody team means becoming part of a supportive environment that values your growth and contribution, providing ample opportunities for professional development and career advancement within the hospitality industry.

Job Requirements

High school education or equivalent work experience
solid working knowledge of company and brand policies, procedures, and services
general knowledge of other departments in the hotel
excellent interpersonal, written and verbal communication and telephone etiquette skills
intermediate proficiency with front desk computer systems
excellent command of the English language
second language proficiency desirable
excellent time management skills
ability to multi-task and prioritize work
exceptional problem solving skills
ability to maintain customer focus
excellent organizational and planning skills
ability to work well in a team environment
ability to follow corporate standards and procedures

Job Qualifications

High school education or equivalent work experience
solid working knowledge of related company and brand policies, procedures, and services
general knowledge of other departments in the hotel
excellent interpersonal, written and verbal communication and telephone etiquette skills
intermediate proficiency with front desk computer systems
excellent command of the English language
second language proficiency desirable
excellent time management skills and ability to multi-task and prioritize work
exceptional problem solving skills
ability to maintain customer focus
excellent organizational and planning skills
ability to work well in a team environment
ability to follow corporate standards and procedures

Job Duties

Complete front desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
accurately conduct all cash handling and credit card processing activities
respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
resolve customer complaints, escalate issues as necessary or report to other departments for resolution
accommodate guest requests when possible within policies and procedures
pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies
cancel reservations according to procedures
accurately complete any logs or reports as specified by management
arrange for alternative lodging for guests when necessary and in accordance with established procedures
perform other duties as assigned