Job Overview
Benefits
Paid housing
Referral program
Job Description
Holland America/Princess Alaska-Yukon Land Operations is a distinguished collaboration between Princess Cruises and Holland America Line, two pioneers in Alaska tourism. The company is renowned for delivering breathtaking adventures, superior comfort, and unforgettable lifetime memories to guests. These experiences range from sailing amidst the stunning glaciers of Alaska, to relaxing in serene wilderness lodges, to observing wildlife such as bears from the unique vantage point of a dome-window rail car. This combination of adventure and comfort positions Holland America/Princess Alaska-Yukon Land Operations as a leader in the travel and tourism industry, especially within the niche of Alaska and the Yukon region. Beyond offering captivating guest experiences, the company maintains a strong commitment to environmental stewardship through its "Sustain Alaska & the Yukon" sustainability initiative. This program emphasizes active recycling wherever feasible, waste reduction, and educating guests about environmental preservation, highlighting the company’s dedication to sustainable tourism.
The Front Desk Clerk role at Holland America/Princess Alaska-Yukon Land Operations is a vital frontline position responsible for creating the first and lasting impression a guest receives upon arrival. This role demands exceptional customer service skills as the clerk facilitates smooth check-in and check-out procedures while addressing guest inquiries and concerns promptly and effectively. Strong organizational abilities, detailed attention, and the capacity to multitask in a busy environment are essential to succeed in this position. The Front Desk Clerk routinely applies knowledge of the company’s products, services, and policies to enhance customer satisfaction and promote maximum sales opportunities. This includes assisting not only guests but also employees and management by responding to a diverse set of queries, thereby ensuring operational efficiency and seamless communication across teams.
In addition to customer service, the clerk supports and complies with company policies and health and safety standards, reflecting the company’s commitment to a safe and welcoming workplace. Physical endurance is also required, as the role involves standing, walking, and working on one’s feet for extended periods, often up to eight hours a day. This employment opportunity is well-suited for individuals aged 18 or older who are eligible to work in the United States and capable of thriving in a dynamic and fast-paced setting.
Holland America/Princess Alaska-Yukon Land Operations provides a range of rewarding benefits and incentives for its team members. Employees enjoy a free cruise after their first season, opportunities through the Reward for Referral Program, unique life experiences, and various community service and employee activities. The company also supports professional growth and fosters an inclusive, diverse, and equitable workplace. This role is an excellent opportunity for motivated individuals who seek to grow their careers in hospitality and tourism while contributing to a company dedicated to sustainability, customer excellence, and employee well-being.
The Front Desk Clerk role at Holland America/Princess Alaska-Yukon Land Operations is a vital frontline position responsible for creating the first and lasting impression a guest receives upon arrival. This role demands exceptional customer service skills as the clerk facilitates smooth check-in and check-out procedures while addressing guest inquiries and concerns promptly and effectively. Strong organizational abilities, detailed attention, and the capacity to multitask in a busy environment are essential to succeed in this position. The Front Desk Clerk routinely applies knowledge of the company’s products, services, and policies to enhance customer satisfaction and promote maximum sales opportunities. This includes assisting not only guests but also employees and management by responding to a diverse set of queries, thereby ensuring operational efficiency and seamless communication across teams.
In addition to customer service, the clerk supports and complies with company policies and health and safety standards, reflecting the company’s commitment to a safe and welcoming workplace. Physical endurance is also required, as the role involves standing, walking, and working on one’s feet for extended periods, often up to eight hours a day. This employment opportunity is well-suited for individuals aged 18 or older who are eligible to work in the United States and capable of thriving in a dynamic and fast-paced setting.
Holland America/Princess Alaska-Yukon Land Operations provides a range of rewarding benefits and incentives for its team members. Employees enjoy a free cruise after their first season, opportunities through the Reward for Referral Program, unique life experiences, and various community service and employee activities. The company also supports professional growth and fosters an inclusive, diverse, and equitable workplace. This role is an excellent opportunity for motivated individuals who seek to grow their careers in hospitality and tourism while contributing to a company dedicated to sustainability, customer excellence, and employee well-being.
Job Requirements
- Must pass a pre-employment background check
- Minimum age of 18 years to reside in company housing where available
- Must be eligible to work in the United States
- Ability to stand, walk, and work on feet for a minimum of 8 hours per day
Job Qualifications
- Ability to organize and prioritize work
- Ability to work in a fast-paced environment with multiple tasks and external influences
- Ability to work independently with minimal supervision
- Ability to support and comply with company policies and health and safety standards
- Strong communication skills
- Attention to detail
- Experience in customer service preferred
Job Duties
- Performs a variety of moderately difficult customer service tasks
- Routinely applies knowledge of company products, services, and policies to provide excellent customer service and generate maximum sales
- Assists customers, employees, and management and responds to queries
- Supports and complies with company policies, procedures, and guidelines including health and safety standards
- Maintains organization and prioritizes work
- Works independently with minimal supervision while achieving daily goals
- Stands, walks, and works on feet for a minimum of 8 hours per day
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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