Front Desk Automotive Customer Service Representative

Market Street Used Tires & Auto is a family-owned automotive repair shop located in Wilmington, North Carolina. Established as a trusted local business, the shop has built its reputation by providing reliable, high-quality automotive services and exceptional customer support. Known for its friendly and supportive work environment, Market Street Used Tires & Auto emphasizes teamwork, professionalism, and a commitment to customer satisfaction. The company prioritizes creating a welcoming atmosphere for both customers and employees, fostering relationships that are built on trust and mutual respect. As a busy automotive repair facility, the shop offers a variety of automotive services, ranging from tire replacements to complex vehicle repairs, aiming to meet the diverse needs of Wilmington's community.

We are currently seeking a dedicated Front Desk Receptionist to join our team in a full-time capacity. This role is integral to the smooth operation of the shop, acting as the primary point of contact for customers when they arrive and during their vehicle service experience. The Front Desk Receptionist is responsible for greeting customers warmly, providing excellent customer service, and managing appointment scheduling efficiently. This position also involves handling phone inquiries, communicating service updates to customers, and processing payments, ensuring an organized and professional front desk operation. Ideal candidates will have strong communication and organizational skills, with a preference for bilingual English and Spanish speakers, although this is not mandatory. Automotive knowledge is considered a plus but is not required, as thorough training will be provided. This position requires someone who is dependable, personable, and able to thrive in a fast-paced work environment. Employees at Market Street Used Tires & Auto enjoy a steady, full-time schedule, opportunities for personal and professional growth, and the chance to work within a team that values dedication and quality service. The role offers a competitive hourly wage ranging from $15.00 to $25.00, reflecting experience and performance. Join us and become part of a reputable local shop where your contributions make a meaningful impact every day.