Front Desk Attendant - Full-Time
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Day Shifts
Benefits
daily meals
FREE DOWNTOWN PARKING
Transportation assistance
Job Description
The Athletic Club of Columbus (ACC) is a prestigious and historic establishment that has been serving its members since its inception in 1912. Founded by a group of business professionals dedicated to promoting social and athletic activities, the ACC has grown to become a cornerstone of the Columbus business and political communities. With a rich heritage combined with a progressive approach toward diversity, inclusion, and innovation, the club offers a welcoming environment for approximately 1,500 members and their families. Known for its tradition of excellence and commitment to high-quality service, the ACC continuously adapts to the changing needs of its... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience preferred
- Excellent communication skills
- Ability to multitask effectively
- Professional demeanor
- Ability to work early morning shifts
- Basic computer proficiency
- Ability to handle cash transactions accurately
Job Qualifications
- Prior customer service experience a plus
- Personable and friendly demeanor
- Professional and courteous communication skills
- Ability to multi-task and work well under pressure
- Ability to make solid business decisions with minimal supervision
Job Duties
- Greet members and guests as they enter and leave the club
- Monitor incoming calls and direct them to the appropriate person
- Assist in managing reservations for restaurants, rooms, and events
- Coordinate incoming mail, packages, and shipments
- Assist members & guests with parking related questions
- Enter permanent and temporary vehicles into Offstreet
- Bill members for guest parking accordingly
- Monitor athletic activity
- Ensure members are scanning in and guests/reciprocal members are signing in and paying athletic guest fees
- Report any accidents or injuries to directors immediately via email
- Communicate with other front desk employees to ensure urgent matters are followed up on
- Monitor valet staff to ensure they are all present and on time
- Communicate with ACC management and valet supervisors when appropriate
- Keep an accurate drawer of $300
- Coordinate making change with the accounting office
- Keep front desk and lobby area tidy and clean
- Check Banquet Module and ACC emails to remain knowledgeable about events and programs
- Monitor and assist with creating dining reservations on Seven Rooms
- Facilitate reciprocal club program including creating Letters of Introduction for ACC members
- Use Northstar software for sales recording and member account assistance
- Remain knowledgeable on emergency action plans and facility troubleshooting
- Organize inventory of office supplies and materials
- Sort incoming mail and coordinate shipping of packages
- Monitor front entrance for member safety and compliance
- Assist with other duties as assigned by the Director of Member Services
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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