Front Desk attendant

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $16.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company Match

401(k) retirement plan with company match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

educational assistance

Paid parental leave

Company paid life insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Hospital Indemnity insurance

critical illness insurance

accident insurance

Job Description

Sonesta is a renowned hospitality company known for its extensive portfolio of hotels, resorts, and luxury residences worldwide. As a leading name in the hospitality industry, Sonesta prides itself on delivering exceptional guest experiences by combining comfort, style, and exceptional service. The company is committed to creating memorable stays for its guests through innovative service standards and a focus on quality. Sonesta’s hotels cater to a diverse clientele, including leisure travelers, business guests, and long-stay visitors, blending modern amenities with warm hospitality.

The role of Guest Services Agent (GSA) at Sonesta is pivotal in ensuring the smooth operation... Show More

Job Requirements

High School diploma or equivalent required
One year of previous hotel experience or retail customer service preferred
Ability to speak, read, and write fluent English
Professional verbal and written communication skills
Willingness to obtain ServSafe certification
May be required to obtain TIPS certification
Valid driver's license required
Ability to frequently stand, bend, climb, kneel and move about the facility
Capability to carry, lift, or pull items weighing up to 50 pounds
Willingness to stand for extended periods of time
Availability to work mornings, evenings, weekends, and holidays

Job Qualifications

High School diploma or equivalent
One year of previous hotel experience or retail customer service preferred
Background in the extended stay industry preferred
Ability to speak, read, and write fluent English
Other languages beneficial
Professional verbal and written communication skills
Mathematical skills including basic math, budgeting, profit/loss concepts preferred
Problem solving, reasoning, motivating, organizational and training abilities preferred
Experience with Microsoft Office and Opera systems preferred
Willingness to obtain ServSafe certification
May be required to obtain TIPS certification
Valid driver's license

Job Duties

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
Register guests, issue room keys, and provide information on hotel services and room location
Answer phones in a prompt and courteous manner
Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing reports, preparing deposits, and securing assigned bank
Maintain the security of cash, credit card transactions, and guest information
Routinely book guest reservations for individuals and groups, process cancellations, revisions, and updates
Up-sell rooms where possible to maximize revenue
Follow the overall seasonal demand reservation strategy as communicated by hotel management
Promote teamwork and quality service through daily communication with other shifts and management
Service the shoppe and the pour ensuring guests receive offered services and products
Ensure guest special requests are fulfilled and guest services are properly delivered
Issue, control and release guest safe-deposit boxes
Comply with federal, state and local laws regarding health, safety, and alcohol services
Perform other duties as assigned

Job Location

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