Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Dental Insurance
employee discount
Health Insurance
Vision Insurance

Job Description

Residence Inn Savannah Midtown is a prominent hotel located at 5710 White Bluff Rd, Savannah, GA. As part of the well-regarded Residence Inn brand, this hotel specializes in providing extended stay accommodations with an emphasis on comfort and convenience. The establishment caters to business travelers and vacationers alike, offering spacious suites, modern amenities, and a welcoming atmosphere that focuses on superior guest experience. The Residence Inn Savannah Midtown prides itself on delivering exceptional hospitality services, aiming to make every guest feel at home during their stay.

We are currently looking for a friendly, professional, and reliable Front Desk Attendant to join our dedicated hospitality team. This role is crucial as it directly influences the first impressions and overall satisfaction of our guests. The Front Desk Attendant will be responsible for efficiently managing front desk operations while maintaining a professional demeanor and providing exceptional customer service. This position offers an exciting opportunity to work in a dynamic hotel environment where teamwork, guest interaction, and organizational skills are essential. The chosen candidate will handle various tasks, including greeting guests, managing reservations, processing payments, responding to guest inquiries, and coordinating with other hotel departments. This is an in-person, full-time position that requires flexibility in scheduling, including weekends and holidays. The hotel offers competitive pay along with a range of benefits designed to support employees' well-being and career growth. Join our Residence Inn Savannah Midtown team and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.

Job Requirements

  • Previous hotel or customer service experience
  • Strong communication skills
  • Computer literacy
  • Ability to multitask in a fast-paced environment
  • Flexible schedule including weekends and holidays
  • Professional appearance
  • Positive attitude
  • Reliable transportation
  • Punctuality

Job Qualifications

  • Previous hotel or customer service experience preferred
  • Strong communication and computer skills
  • Ability to multitask in a fast-paced environment
  • Flexible schedule including weekends and holidays
  • Professional appearance and positive attitude
  • Reliable transportation and punctuality required

Job Duties

  • Greet and welcome guests with excellent customer service
  • Check guests in and out of the hotel
  • Answer phone calls and assist with guest inquiries
  • Handle reservations and payment processing
  • Respond to guest requests and resolve concerns promptly
  • Maintain accurate records and reports
  • Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
  • Follow hotel policies and procedures at all times

Job Criteria

Experience

Mid Level (3-7 years)


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