Front Desk Attendant

Planet Fitness is one of the largest and fastest-expanding fitness franchisors and operators in the United States, with over 2,000 clubs nationwide. Dedicated to improving lives, Planet Fitness offers a welcoming and judgement-free fitness experience designed for everyone, regardless of fitness level or background. The company is built on strong values and fosters a positive cultural environment where community wellness and inclusivity are prioritized. Working for Planet Fitness means being part of a supportive and committed team that values each member, promotes healthy lifestyles, and continuously strives to deliver exceptional experiences. The brand positions itself as a fitness leader that embraces diversity, empowers its members, and works tirelessly to maintain the "Judgement Free Zone" philosophy.

The role of Front Desk Attendant is vital to the operational success of any Planet Fitness club. As the first point of contact for members, guests, and prospective members, the Front Desk Attendant is responsible for creating a positive and welcoming atmosphere. This individual serves as the face of the club, greeting guests upon arrival and departure, and providing assistance during check-in. A core part of the position involves promoting Planet Fitness' values by encouraging members to pursue their fitness goals while maintaining adherence to club policies. This role includes managing membership activities such as sign-ups, billing updates, cancellations, transfers, and collections, as well as conducting outreach calls and tours for prospective members to introduce them to the club’s offerings and find the best membership options.

Customer service excellence is paramount in this position. The Front Desk Attendant must handle member concerns with professionalism, resolving issues promptly or escalating to management as needed. Phone calls are answered courteously, and retail sales are processed accurately while supporting sales targets. Beyond member interaction, this role requires cleaning and sanitizing gym equipment, Black Card spa amenities, and shared spaces on schedule. Maintaining cleanliness in restrooms, performing routine safety and policy walkthroughs, and reporting maintenance or facility issues such as broken equipment or leaks are also key responsibilities.

Planet Fitness values candidates with a customer service background, particularly those with six to twelve months of experience, who are at least 18 years old and willing to complete CPR/AED certification provided by the company. Basic computer skills are required to handle membership systems and sales transactions efficiently. Preferred candidates possess a friendly and positive attitude, strong communication skills, empathy, motivation, and integrity. Being a quick learner who can apply training effectively rounds out the ideal profile.

This full-time front desk role offers competitive benefits including medical, dental, and vision insurance, vacation, sick time, paid holidays, complementary Black Card membership, 401(k) retirement savings plan, term life insurance, flexible spending accounts for healthcare and dependent care, tuition reimbursement, employee discounts, and various team-building and social events. Planet Fitness encourages prospective employees who seek a meaningful career in the fitness industry—with opportunities for growth in a supportive and dynamic environment—to apply and join the Planet Fitness family.