Front Desk Attendant

North Miami Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Career development opportunities

flexible schedule

Employee Discounts

Job Description

Castle Royal Service is a distinguished community management company recognized for its commitment to delivering exceptional residential services. With a focus on creating welcoming and secure environments, Castle Royal prides itself on upholding the highest standards of professionalism and customer care. This company operates within the property management sector and is dedicated to fostering strong community relationships while ensuring the smooth operation of residential properties under its care. Their mission revolves around enhancing the living experience for residents through responsive and attentive service that aligns with the company's core values of integrity, respect, and excellence.\n\nThe role of Front Desk Attendant at Castle Royal Service is pivotal in maintaining this high level of service by acting as the first point of contact for residents and guests. This position requires a professional, effective, and efficient approach to handling all inquiries, requests, and concerns in a timely manner. The Front Desk Attendant’s primary responsibility is to provide exemplary customer service, reflecting the company’s mission and values in every interaction. This role demands excellent communication skills and the ability to manage multiple tasks while maintaining composure in potentially stressful situations. Beyond greeting residents and guests, the attendant is tasked with documenting issues, understanding association policies, and knowing how to escalate matters for swift resolution. They must also be proficient in monitoring security systems and managing emergency response protocols to ensure safety within the community. This full-time position may require shifts that include overnight duties, necessitating flexibility and reliability. Attention to detail, organizational skills, and the ability to prioritize tasks are crucial for success in this role. The Front Desk Attendant also plays an active role in logistics, such as logging and tracking packages to guarantee that residents receive their deliveries promptly. Overall, this position combines administrative duties with hospitality and security responsibilities, demanding a well-rounded skill set geared toward creating a positive and secure living environment.

Job Requirements

High school diploma or equivalency required
1 plus years of administrative or hospitality experience preferred
Effective written and verbal communication skills
Excellent customer service skills including strong conflict resolution and de-escalation techniques
Intermediate command of computer hardware and software, specifically Microsoft Office Suite
Excellent organizational skills and attention to detail
Ability to prioritize tasks
Ability to act with integrity, professionalism, and confidentiality
Able to work under pressure, maintain composure, and utilize good judgment during emergency, difficult and stressful situations
Ability to lift 30lbs following appropriate safety procedures
Ability to work in an upright standing position for long periods
Ability to walk and climb stairs
Easily navigate the property or building as required to meet the job functions
Extensive use of fingers for typing and visual use of the computer monitor
Handle, grasp, and feel objects and equipment
Reach with hands and arms
Repeat various motions with wrists, hands, and fingers
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone
Ability to respond verbally in an understandable, professional manner in person and over the telephone
Ability to stoop and bend

Job Qualifications

High school diploma or equivalency
1 plus years of administrative or hospitality experience preferred
Effective written and verbal communication skills
Excellent customer service skills including strong conflict resolution and de-escalation techniques
Intermediate command of computer hardware and software, specifically Microsoft Office Suite
Excellent organizational skills and attention to detail
Ability to prioritize tasks
Ability to act with integrity, professionalism, and confidentiality
Able to work under pressure, maintain composure, and utilize good judgment during emergency, difficult and stressful situations

Job Duties

Greets residents and guests upon entry and respond to requests, questions, and any other needs
Documents issues or transactions as needed
Develop an understanding of association policies and requirements
Develop an understanding of the appropriate department or person to support when an escalation for resolution is needed
Develop knowledge of surrounding areas and attractions
Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed
Tracks activity logs and incident reports, records, and forms for the property manager's daily review
Escalates concerns and issues to the property manager for immediate resolution when necessary
Monitors emergency response system and responds in a timely and efficient manner
Monitors and controls electronic security control systems if applicable
Ensures all safety precautions and procedures are followed while performing duties
Logs all packages and tracks them until pick-up by or delivery to the resident, when applicable
May be required to handle overnight activities depending on shift
Performs other duties and responsibilities as assigned