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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $13.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Advancement opportunities
Complimentary Pet Day Camp
Pet boarding benefits
on-demand pay
discounted Veterinary Care
Discounted grooming services
Fitness Reimbursement
Paid Time Off
401(k) plan with Company Match
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
Job Description
Pet Paradise is a premier full-service pet care company that offers comprehensive services for furry family members, including resort-style day camp, professional pet grooming, veterinary care, and overnight boarding. With operations spanning ten states and over 60 active or developing locations, Pet Paradise has established a strong presence as a trusted destination for premium pet care. The company is committed to providing a safe, healthy, and entertaining environment for pets, ensuring that pet parents have access to the highest quality services all under one roof. As a drug-free, smoke-free, equal opportunity employer, Pet Paradise fosters a supportive and inclusive workplace... Show More
Job Requirements
- High school diploma or equivalent
- one to two years of customer service experience
- ability to communicate effectively in English
- strong interpersonal and phone communication skills
- physical ability to handle pets and stand for extended periods
- ability to lift up to 60 pounds
- flexible availability including weekends, holidays, and varied shifts
- positive attitude and teamwork skills
- willingness to follow company policies and health and safety guidelines
Job Qualifications
- One to two years of experience in a customer service role such as customer service, call center, or receptionist
- strong written and verbal communication skills
- a cheerful, friendly, and positive team-oriented attitude
- attention to detail especially regarding accurate documentation
- problem-solving ability to provide exceptional guest experiences
- ability to perform physical labor including pet handling, walking, and standing for long periods
- comfortable being around dogs of all sizes
- able to lift up to 60 pounds
- flexibility to work days, nights, weekends, holidays, and peak times as needed
Job Duties
- Welcoming pet parents and their pets as they enter the resort with a friendly and engaging attitude
- organizing and processing pet check-ins and check-outs efficiently
- walking pets during drop off and pickup times and coordinating suite placements while ensuring all pet needs are met
- answering incoming phone calls, responding to voicemails and emails promptly with problem-solving skills
- performing cashier and point of sale operations accurately
- communicating and following through on requests from pet parents and resort leadership
- maintaining cleanliness of the entranceway, lobby, and restrooms
- cleaning and supporting the cat room according to resort routines
- acting as a liaison with the veterinary service team regarding appointment status and arrivals
- assisting with putting on and taking off pet harnesses at check in and check out
- ensuring all pet suites are properly set up
- being knowledgeable about different types of harnesses
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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